SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:21:37 | VAS-1792275695-5574A86AB736 | TELCO | TXN_COMPLETION | 2366.02ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:21:37 | VAS-1792275695-5574A86AB736 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:21:30 | VAS-1792275690-A5508C8CD345 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 23:21:11 | VAS-1792275670-BB2E6178F58B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 23:20:39 | VAS-1792275636-E278E436F7BA | TELCO | TXN_COMPLETION | 1500.79ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:20:39 | VAS-1792275636-E278E436F7BA | AGGREGATOR | TXN_COMPLETION | 1546.58ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:20:39 | VAS-1792275636-E278E436F7BA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:20:31 | VAS-1792275631-EE9FDB623FB8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:20:22 | VAS-1792275621-926105B0A58F | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:20:18 | VAS-1792275616-D4DCB87766D0 | AGGREGATOR | TXN_COMPLETION | 2125.60ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:20:18 | VAS-1792275616-D4DCB87766D0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:20:13 | VAS-1792275611-01E0B5DDC6F5 | TELCO | TXN_COMPLETION | 1876.09ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:20:13 | VAS-1792275611-01E0B5DDC6F5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:19:59 | VAS-1792275596-0C3B17C98535 | AGGREGATOR | TXN_COMPLETION | 1974.32ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 23:19:54 | VAS-1792275591-B5A606C15CC0 | TELCO | TXN_COMPLETION | 1771.50ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:19:54 | VAS-1792275591-B5A606C15CC0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:19:14 | VAS-1792275552-92D3CB0246CB | TELCO | TXN_COMPLETION | 1589.93ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:19:14 | VAS-1792275552-92D3CB0246CB | AGGREGATOR | TXN_COMPLETION | 427.52ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:19:14 | VAS-1792275552-92D3CB0246CB | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:19:08 | VAS-1792275547-51A1D370C94E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |