SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:45:48 | VAS-1792273547-D1578A776DC4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 22:45:38 | VAS-1792273537-35BFCFBDFFD2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 22:45:30 | VAS-1792273529-EE40E4B761A4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 22:45:29 | VAS-1792273529-37D71B9C9286 | AGGREGATOR | TXN_COMPLETION | 2517.72ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:45:29 | VAS-1792273529-37D71B9C9286 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:45:29 | VAS-1792273529-C2C4FB528FD3 | TELCO | TXN_COMPLETION | 2069.97ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:45:13 | VAS-1791818654-BCDF3E77F386 | AGGREGATOR | TXN_COMPLETION | 2336.88ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:45:13 | VAS-1791818654-BCDF3E77F386 | MERCHANT | TXN_COMPLETION | 454862.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:45:09 | VAS-1792273508-651B544F2794 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 22:45:07 | VAS-1792273503-73AEE1423BA0 | TELCO | TXN_COMPLETION | 2149.18ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:45:07 | VAS-1792273503-73AEE1423BA0 | AGGREGATOR | TXN_COMPLETION | 1576.42ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:45:07 | VAS-1792273503-73AEE1423BA0 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:44:53 | VAS-1792273493-CE71C2AE7469 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:44:49 | VAS-1792273488-B86F6DCA965C | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:44:29 | VAS-1792273468-F521EFFCDBF4 | AGGREGATOR | TXN_COMPLETION | 725.85ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:44:26 | VAS-1792273465-768F7DE6F835 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 22:44:14 | VAS-1792273454-06824E55DF4B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:44:05 | VAS-1792273444-D42276733A4F | AGGREGATOR | TXN_COMPLETION | 1167.34ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:43:55 | VAS-1792273434-7107A228B339 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 22:43:52 | VAS-1792273429-BA6D433ECD4F | TELCO | TXN_COMPLETION | 992.48ms | 500.00ms | Union Bank | NexBridge | Glo |