SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:13:03 | VAS-1792257181-9AC7FB194B08 | AGGREGATOR | TXN_COMPLETION | 2065.03ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:13:03 | VAS-1792257181-9AC7FB194B08 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:12:52 | VAS-1792257171-33C4E929072C | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:12:47 | VAS-1792257166-35BD977912E3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 18:12:42 | VAS-1792257161-A174E1746C0E | TELCO | TXN_COMPLETION | 868.73ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:12:42 | VAS-1792257161-A174E1746C0E | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:12:29 | VAS-1792257147-9C9D32B5B14D | TELCO | TXN_COMPLETION | 1810.44ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 18:12:29 | VAS-1792257147-9C9D32B5B14D | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 18:12:23 | VAS-1792257142-4F00238C1E07 | TELCO | TXN_COMPLETION | 697.23ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:12:23 | VAS-1792257142-4F00238C1E07 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:12:14 | VAS-1792257132-67068F94B162 | TELCO | TXN_COMPLETION | 1976.20ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 18:12:14 | VAS-1792257132-67068F94B162 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 18:12:03 | VAS-1792257122-376D0F7478C2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:11:55 | VAS-1792257112-FB45DCCEF8D2 | AGGREGATOR | TXN_COMPLETION | 2174.31ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 18:11:55 | VAS-1792257112-FB45DCCEF8D2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 18:11:50 | VAS-1792257107-CB5AE4C5ACB7 | TELCO | TXN_COMPLETION | 2519.79ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 18:11:50 | VAS-1792257107-CB5AE4C5ACB7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 18:11:28 | VAS-1792257088-865B5F38FD4F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 18:11:18 | VAS-1792257078-861D4DA124D1 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:11:13 | VAS-1792257073-6844A0D70F17 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | MTN |