SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:31:26 | VAS-1792254685-F9F57A77FA7A | TELCO | TXN_COMPLETION | 1623.90ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 17:31:22 | VAS-1792254680-AD55F2E7682E | TELCO | TXN_COMPLETION | 2372.08ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:31:22 | VAS-1792254680-AD55F2E7682E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:31:13 | VAS-1792254670-866D6C43997E | TELCO | TXN_COMPLETION | 1653.99ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:31:13 | VAS-1792254670-866D6C43997E | AGGREGATOR | TXN_COMPLETION | 1802.88ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:31:13 | VAS-1792254670-866D6C43997E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:31:03 | VAS-1792254660-DB74598272E5 | TELCO | TXN_COMPLETION | 2355.36ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 17:31:03 | VAS-1792254660-DB74598272E5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 17:30:52 | VAS-1792254650-47075371A3CB | AGGREGATOR | TXN_COMPLETION | 1145.41ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 17:30:52 | VAS-1792254650-47075371A3CB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 17:30:23 | VAS-1792254621-208A132BDD3B | AGGREGATOR | TXN_COMPLETION | 1770.80ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 17:30:23 | VAS-1792254621-208A132BDD3B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 17:30:19 | VAS-1792254616-8CAFE1827341 | TELCO | TXN_COMPLETION | 2572.07ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 17:30:03 | VAS-1792254602-0942E86EA323 | AGGREGATOR | TXN_COMPLETION | 791.95ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 17:29:53 | VAS-1792254591-5F85AAE45442 | AGGREGATOR | TXN_COMPLETION | 1350.15ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:29:49 | VAS-1792254586-FC214BC0C352 | TELCO | TXN_COMPLETION | 2093.89ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 17:29:44 | VAS-1792254581-50E5CE664E71 | TELCO | TXN_COMPLETION | 1794.53ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:29:34 | VAS-1792254572-1678AFAF1985 | TELCO | TXN_COMPLETION | 2529.71ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:29:34 | VAS-1792254572-1678AFAF1985 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:29:24 | VAS-1792254562-7518EBE6323A | TELCO | TXN_COMPLETION | 1963.93ms | 500.00ms | Union Bank | Primus VAS | MTN |