SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:25:21 | VAS-1792254320-DBDB329DEA92 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 17:25:03 | VAS-1792254302-DE3694F8EE1B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 17:24:47 | VAS-1792254287-A4EBE7392466 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 17:24:28 | VAS-1792254267-DB9550F701A5 | AGGREGATOR | TXN_COMPLETION | 1116.99ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:24:18 | VAS-1792254257-8FC9F3BB113B | AGGREGATOR | TXN_COMPLETION | 1090.43ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 17:24:14 | VAS-1792254252-3AB775E6AF16 | TELCO | TXN_COMPLETION | 1843.99ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:24:08 | VAS-1792254247-ABABE0BF5453 | AGGREGATOR | TXN_COMPLETION | 833.76ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:24:08 | VAS-1792254247-ABABE0BF5453 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:23:53 | VAS-1792254233-09FBAF99EDCB | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 17:23:50 | VAS-1792254228-C286B927D294 | AGGREGATOR | TXN_COMPLETION | 1773.23ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:23:50 | VAS-1792254228-C286B927D294 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:23:43 | VAS-1792254223-DF7DB5C23903 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 17:23:40 | VAS-1792254218-F99BA5A8C482 | TELCO | TXN_COMPLETION | 2028.53ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 17:23:40 | VAS-1792254218-F99BA5A8C482 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 17:23:36 | VAS-1792254213-8A7EB70B690E | AGGREGATOR | TXN_COMPLETION | 2479.40ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 17:23:29 | VAS-1792254208-A6B4A1D7D86A | AGGREGATOR | TXN_COMPLETION | 968.03ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:23:25 | VAS-1792254203-1322961F78FC | AGGREGATOR | TXN_COMPLETION | 1800.69ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 17:23:14 | VAS-1792254193-FD97A4E9FE0C | AGGREGATOR | TXN_COMPLETION | 404.80ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 17:23:14 | VAS-1792254193-FD97A4E9FE0C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 17:23:09 | VAS-1792254188-77D087EEEB12 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Telcos Direct | MTN |