SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:35:55 | VAS-1792251353-0346CC8E7029 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 16:35:38 | VAS-1792251338-FAC56B6EB246 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:35:29 | VAS-1792251328-52C728CC3925 | AGGREGATOR | TXN_COMPLETION | 889.16ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:35:29 | VAS-1792251328-52C728CC3925 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:35:25 | VAS-1792251323-BC3E1489496D | AGGREGATOR | TXN_COMPLETION | 1863.25ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:35:25 | VAS-1792251323-BC3E1489496D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:35:22 | VAS-1792251322-CDE64F743B6A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 16:35:22 | VAS-1792251313-56DB9A098906 | TELCO | TXN_COMPLETION | 1708.08ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:35:22 | VAS-1792251313-56DB9A098906 | AGGREGATOR | TXN_COMPLETION | 1257.04ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:35:22 | VAS-1792251313-56DB9A098906 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:35:09 | VAS-1792251309-FE867E2E3819 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:35:05 | VAS-1792251304-14586D16FA32 | AGGREGATOR | TXN_COMPLETION | 447.51ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 16:35:05 | VAS-1792251304-14586D16FA32 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 16:34:56 | VAS-1792251294-841454BB55A9 | TELCO | TXN_COMPLETION | 2314.15ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 16:34:56 | VAS-1792251294-841454BB55A9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 16:34:51 | VAS-1792251289-9157850AFD40 | AGGREGATOR | TXN_COMPLETION | 1338.38ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:34:45 | VAS-1792251284-BEADB2622D5F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 16:34:35 | VAS-1792251274-D181ED9311D2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:34:30 | VAS-1792251269-A17CDCD15825 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 16:34:27 | VAS-1792251264-29C1AA22728F | TELCO | TXN_COMPLETION | 1849.52ms | 500.00ms | GTBank | NexBridge | Airtel |