SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:50:27 | VAS-1792248626-3535B62596E9 | TELCO | TXN_COMPLETION | 1343.98ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 15:50:23 | VAS-1792248621-0B3308D677F0 | TELCO | TXN_COMPLETION | 1113.00ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:50:23 | VAS-1792248621-0B3308D677F0 | AGGREGATOR | TXN_COMPLETION | 841.08ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:50:23 | VAS-1792248621-0B3308D677F0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:50:12 | VAS-1792248611-04DB725BB74F | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:50:05 | VAS-1792248602-FC5739E0DEA6 | AGGREGATOR | TXN_COMPLETION | 2373.56ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:50:05 | VAS-1792248602-FC5739E0DEA6 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:49:57 | VAS-1792248596-9CD9278F6B22 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 15:49:53 | VAS-1792248592-C91D7999ADD6 | AGGREGATOR | TXN_COMPLETION | 878.82ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 15:49:38 | VAS-1792248577-5C7996CB37F7 | AGGREGATOR | TXN_COMPLETION | 807.35ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 15:49:38 | VAS-1792248577-5C7996CB37F7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 15:49:24 | VAS-1792248562-F4C2C0FD6B20 | TELCO | TXN_COMPLETION | 1450.26ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 15:49:19 | VAS-1792248557-36C43C4DCFBB | TELCO | TXN_COMPLETION | 1281.17ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:49:19 | VAS-1792248557-36C43C4DCFBB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:49:13 | VAS-1792248552-4282E9A3AB23 | AGGREGATOR | TXN_COMPLETION | 828.98ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 15:48:59 | VAS-1792248538-AA5D1FFFC4D3 | TELCO | TXN_COMPLETION | 1735.70ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 15:48:39 | VAS-1792248518-F3C27B2C97C7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 15:48:29 | VAS-1792248508-3C3E5E8EB857 | AGGREGATOR | TXN_COMPLETION | 782.76ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:48:19 | VAS-1791404166-58A447F41AD6 | MERCHANT | TXN_COMPLETION | 844336.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 15:48:09 | VAS-1792248488-90D50A518F94 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | MTN |