SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:23:57 | VAS-1792243433-EA2A6EAB805E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:23:49 | VAS-1792243428-7771EC101B06 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:23:45 | VAS-1792243423-483496C8C4A9 | AGGREGATOR | TXN_COMPLETION | 946.46ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 14:23:45 | VAS-1792243423-483496C8C4A9 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 14:23:39 | VAS-1792243419-200C53F66607 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 14:23:36 | VAS-1792243414-5FA46C226B55 | AGGREGATOR | TXN_COMPLETION | 1912.76ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:23:30 | VAS-1792243409-CE936F76A678 | AGGREGATOR | TXN_COMPLETION | 741.56ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 14:23:30 | VAS-1792243409-CE936F76A678 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 14:23:27 | VAS-1792243404-93DA15071FF7 | AGGREGATOR | TXN_COMPLETION | 2551.39ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 14:23:20 | VAS-1792243399-B2E6F211288F | TELCO | TXN_COMPLETION | 908.59ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:23:20 | VAS-1792243399-B2E6F211288F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:23:15 | VAS-1792243395-52825EFCF584 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 14:23:09 | VAS-1792243389-B12FBAF37734 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:22:51 | VAS-1792243369-526905E3FD1C | AGGREGATOR | TXN_COMPLETION | 1020.19ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 14:22:51 | VAS-1792243369-526905E3FD1C | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 14:22:45 | VAS-1792243365-CB77C5DCDC06 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 14:22:41 | VAS-1792243360-A28AC1F1DD0C | TELCO | TXN_COMPLETION | 1409.32ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 14:22:30 | VAS-1792243350-4A101702BDEA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:22:22 | VAS-1792243340-A1B6E0A9C338 | AGGREGATOR | TXN_COMPLETION | 1820.71ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 14:22:22 | VAS-1792243340-A1B6E0A9C338 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | Airtel |