SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:52:12 | VAS-1792237930-58C8708728C3 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 12:52:01 | VAS-1792237920-78F113131158 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:51:43 | VAS-1792237900-4D4F8EC7FDD5 | TELCO | TXN_COMPLETION | 2330.55ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:51:43 | VAS-1792237900-4D4F8EC7FDD5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:51:21 | VAS-1792237881-20F5BD012150 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 12:51:18 | VAS-1792237876-A5653003F778 | AGGREGATOR | TXN_COMPLETION | 1673.95ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 12:51:18 | VAS-1792237876-A5653003F778 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 12:51:07 | VAS-1792237866-DE0989DA7395 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 12:51:03 | VAS-1792237861-071D8CEC0E3C | AGGREGATOR | TXN_COMPLETION | 1227.25ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 12:50:58 | VAS-1792237856-F622CED60B86 | AGGREGATOR | TXN_COMPLETION | 1500.85ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 12:50:54 | VAS-1792237851-D149760055B6 | AGGREGATOR | TXN_COMPLETION | 1996.07ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 12:50:54 | VAS-1792237851-D149760055B6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 12:50:49 | VAS-1792237846-CDFC364CDB5C | AGGREGATOR | TXN_COMPLETION | 2407.88ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 12:50:49 | VAS-1792237846-CDFC364CDB5C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 12:50:32 | VAS-1792237832-950BDBBD0E9E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:50:27 | VAS-1792237827-50820F475F05 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 12:50:25 | VAS-1792237822-286E5164AF72 | TELCO | TXN_COMPLETION | 1710.79ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 12:50:25 | VAS-1792237822-286E5164AF72 | AGGREGATOR | TXN_COMPLETION | 1252.57ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 12:50:25 | VAS-1792237822-286E5164AF72 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 12:50:12 | VAS-1792237812-6E4A92EDEAEB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Airtel |