SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:38:05 | VAS-1792237085-939B53D05CEA | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 12:38:01 | VAS-1792237080-7530EFD4C37C | AGGREGATOR | TXN_COMPLETION | 767.90ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 12:37:56 | VAS-1792237075-887ED5A6184F | AGGREGATOR | TXN_COMPLETION | 1141.85ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:37:56 | VAS-1792237075-887ED5A6184F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:37:50 | VAS-1792237070-6819D73BCF63 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 12:37:48 | VAS-1792237065-EA06A726DC37 | TELCO | TXN_COMPLETION | 2068.44ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 12:37:37 | VAS-1792237055-4C2DE8D5B10A | AGGREGATOR | TXN_COMPLETION | 1679.74ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:37:37 | VAS-1792237055-4C2DE8D5B10A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:37:28 | VAS-1792237046-563A197AB032 | AGGREGATOR | TXN_COMPLETION | 1625.13ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 12:37:21 | VAS-1792237041-2F7500B9F1A4 | AGGREGATOR | TXN_COMPLETION | 401.11ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:37:18 | VAS-1792237036-FA49C479AD64 | AGGREGATOR | TXN_COMPLETION | 2317.56ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:37:18 | VAS-1792237036-FA49C479AD64 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:37:11 | VAS-1792237031-0E2E3EE450FA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 12:37:03 | VAS-1792237021-B35AEB458291 | AGGREGATOR | TXN_COMPLETION | 1937.68ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:36:58 | VAS-1792237016-34D4A1A84910 | AGGREGATOR | TXN_COMPLETION | 1756.28ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 12:36:52 | VAS-1792237011-357DC9EE1176 | AGGREGATOR | TXN_COMPLETION | 1038.55ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 12:36:47 | VAS-1792237006-DBAC8D3C9C3C | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:36:32 | VAS-1792236991-C98A93BB9E9E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 12:36:23 | VAS-1792236982-5A081E71D352 | TELCO | TXN_COMPLETION | 1305.51ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 12:36:08 | VAS-1792236967-CFA6D4198E21 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |