SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2665 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.5% | 166 | QUEUED | CLOSED |
| SLB-20261008-2664 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 153 | QUEUED | CLOSED |
| SLB-20261008-2663 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2662 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 180 | QUEUED | CLOSED |
| SLB-20261008-2661 | Oct 08 | MTN | Success Rate | 95.0% | 94.6% | 156 | QUEUED | CLOSED |
| SLB-20261008-2660 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.2% | 166 | QUEUED | CLOSED |
| SLB-20261008-2659 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2658 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20261008-2657 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 169 | QUEUED | CLOSED |
| SLB-20261008-2656 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20261008-2655 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2654 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 176 | QUEUED | CLOSED |
| SLB-20261008-2653 | Oct 08 | MTN | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20261008-2652 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2651 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 145 | QUEUED | CLOSED |
| SLB-20261008-2650 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 157 | QUEUED | CLOSED |
| SLB-20261008-2649 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.1% | 174 | QUEUED | CLOSED |
| SLB-20261008-2648 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 151 | QUEUED | CLOSED |
| SLB-20261008-2647 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 153 | QUEUED | CLOSED |
| SLB-20261008-2646 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:32:16 | VAS-1792287135-7C025C9D6AA5 | AGGREGATOR | TXN_COMPLETION | 508.31ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 02:32:02 | VAS-1792287120-609BB09E9155 | TELCO | TXN_COMPLETION | 738.78ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 02:32:02 | VAS-1792287120-609BB09E9155 | AGGREGATOR | TXN_COMPLETION | 424.77ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 02:31:55 | VAS-1792287111-E22B0415C81B | TELCO | TXN_COMPLETION | 2468.73ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:31:55 | VAS-1792287111-E22B0415C81B | AGGREGATOR | TXN_COMPLETION | 1467.72ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:31:55 | VAS-1792287111-E22B0415C81B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:31:47 | VAS-1792287106-9D1BD09EB315 | AGGREGATOR | TXN_COMPLETION | 1006.12ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:31:47 | VAS-1792287106-9D1BD09EB315 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:31:42 | VAS-1792287101-D3EF882D857E | AGGREGATOR | TXN_COMPLETION | 1371.90ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 02:31:42 | VAS-1792287101-D3EF882D857E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 02:31:17 | VAS-1792287076-4C3AD014E4FB | TELCO | TXN_COMPLETION | 608.68ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 02:31:17 | VAS-1792287076-4C3AD014E4FB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 02:30:58 | VAS-1792287056-6259288E1173 | TELCO | TXN_COMPLETION | 982.85ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 02:30:58 | VAS-1792287056-6259288E1173 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 02:30:54 | VAS-1792287051-9A361CA9DD13 | AGGREGATOR | TXN_COMPLETION | 2181.52ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:30:28 | VAS-1792287027-A6B213CF580D | TELCO | TXN_COMPLETION | 714.99ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 02:30:20 | VAS-1792287017-9F01220F3A17 | AGGREGATOR | TXN_COMPLETION | 2305.87ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 02:30:09 | VAS-1792287007-35E632D7933E | TELCO | TXN_COMPLETION | 599.46ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 02:30:09 | VAS-1792287007-35E632D7933E | AGGREGATOR | TXN_COMPLETION | 404.70ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 02:30:05 | VAS-1792287002-68D5E6CE152C | TELCO | TXN_COMPLETION | 655.65ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |