SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2665 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.5% | 166 | QUEUED | CLOSED |
| SLB-20261008-2664 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 153 | QUEUED | CLOSED |
| SLB-20261008-2663 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2662 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 180 | QUEUED | CLOSED |
| SLB-20261008-2661 | Oct 08 | MTN | Success Rate | 95.0% | 94.6% | 156 | QUEUED | CLOSED |
| SLB-20261008-2660 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.2% | 166 | QUEUED | CLOSED |
| SLB-20261008-2659 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2658 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20261008-2657 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 169 | QUEUED | CLOSED |
| SLB-20261008-2656 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20261008-2655 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2654 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 176 | QUEUED | CLOSED |
| SLB-20261008-2653 | Oct 08 | MTN | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20261008-2652 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2651 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 145 | QUEUED | CLOSED |
| SLB-20261008-2650 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 157 | QUEUED | CLOSED |
| SLB-20261008-2649 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.1% | 174 | QUEUED | CLOSED |
| SLB-20261008-2648 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 151 | QUEUED | CLOSED |
| SLB-20261008-2647 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 153 | QUEUED | CLOSED |
| SLB-20261008-2646 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:51:27 | VAS-1792284686-7FD86ECE2B43 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:24 | VAS-1792284682-8A59D7FCE078 | TELCO | TXN_COMPLETION | 2432.39ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 01:51:12 | VAS-1792284671-14DB904DDD06 | AGGREGATOR | TXN_COMPLETION | 429.78ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 01:51:10 | VAS-1792284667-B1CF039D6C96 | TELCO | TXN_COMPLETION | 1124.24ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:51:10 | VAS-1792284667-B1CF039D6C96 | AGGREGATOR | TXN_COMPLETION | 1864.92ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:51:10 | VAS-1792284667-B1CF039D6C96 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:51:03 | VAS-1792284662-4517D7B23137 | AGGREGATOR | TXN_COMPLETION | 909.35ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 01:51:03 | VAS-1792284662-4517D7B23137 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 01:50:37 | VAS-1792284637-874AA9FA47C0 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:50:29 | VAS-1792284627-D16AFCEDADA2 | AGGREGATOR | TXN_COMPLETION | 1853.21ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:50:29 | VAS-1792284627-D16AFCEDADA2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:50:24 | VAS-1792284622-993157B04706 | AGGREGATOR | TXN_COMPLETION | 1616.30ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 01:50:19 | VAS-1792284617-FDB30E488BCC | AGGREGATOR | TXN_COMPLETION | 1764.34ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:50:19 | VAS-1792284617-FDB30E488BCC | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:50:07 | VAS-1792284602-6F6D60B82403 | TELCO | TXN_COMPLETION | 2513.16ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 01:50:07 | VAS-1792284602-6F6D60B82403 | AGGREGATOR | TXN_COMPLETION | 2278.26ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 01:50:07 | VAS-1792284602-6F6D60B82403 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 01:49:59 | VAS-1792284596-DE50537FA710 | TELCO | TXN_COMPLETION | 2573.55ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:49:59 | VAS-1792284596-DE50537FA710 | AGGREGATOR | TXN_COMPLETION | 469.71ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:49:59 | VAS-1792284596-DE50537FA710 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |