SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2665 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.5% | 166 | QUEUED | CLOSED |
| SLB-20261008-2664 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 153 | QUEUED | CLOSED |
| SLB-20261008-2663 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2662 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 180 | QUEUED | CLOSED |
| SLB-20261008-2661 | Oct 08 | MTN | Success Rate | 95.0% | 94.6% | 156 | QUEUED | CLOSED |
| SLB-20261008-2660 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.2% | 166 | QUEUED | CLOSED |
| SLB-20261008-2659 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2658 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20261008-2657 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 169 | QUEUED | CLOSED |
| SLB-20261008-2656 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20261008-2655 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2654 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 176 | QUEUED | CLOSED |
| SLB-20261008-2653 | Oct 08 | MTN | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20261008-2652 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2651 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 145 | QUEUED | CLOSED |
| SLB-20261008-2650 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 157 | QUEUED | CLOSED |
| SLB-20261008-2649 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.1% | 174 | QUEUED | CLOSED |
| SLB-20261008-2648 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 151 | QUEUED | CLOSED |
| SLB-20261008-2647 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 153 | QUEUED | CLOSED |
| SLB-20261008-2646 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:56:39 | VAS-1792270599-A27312DDEFC7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:56:16 | VAS-1792270574-DE271E22A513 | TELCO | TXN_COMPLETION | 1035.67ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 21:56:16 | VAS-1792270574-DE271E22A513 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 21:56:10 | VAS-1792270569-E192B7D1DB8A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:56:08 | VAS-1792270565-133279EB1368 | TELCO | TXN_COMPLETION | 1674.62ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 21:56:08 | VAS-1792270565-133279EB1368 | AGGREGATOR | TXN_COMPLETION | 1936.58ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 21:56:08 | VAS-1792270565-133279EB1368 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 21:56:01 | VAS-1792270560-163A8D4ADC61 | TELCO | TXN_COMPLETION | 740.81ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 21:56:01 | VAS-1792270560-163A8D4ADC61 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 21:55:58 | VAS-1792270555-43FE5D880C0D | TELCO | TXN_COMPLETION | 1209.17ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:55:58 | VAS-1792270555-43FE5D880C0D | AGGREGATOR | TXN_COMPLETION | 2003.22ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:55:58 | VAS-1792270555-43FE5D880C0D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:55:41 | VAS-1792270540-B4E63B53BED2 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:55:32 | VAS-1792270530-8A708C206F66 | AGGREGATOR | TXN_COMPLETION | 1625.94ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:55:32 | VAS-1792270530-8A708C206F66 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:55:13 | VAS-1792270511-2838FBDC44F4 | AGGREGATOR | TXN_COMPLETION | 1988.41ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:55:13 | VAS-1792270511-2838FBDC44F4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:55:06 | VAS-1792270506-94BB43EB52F5 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:55:02 | VAS-1792270501-A9C2ED45EF87 | AGGREGATOR | TXN_COMPLETION | 449.37ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:55:02 | VAS-1792270501-A9C2ED45EF87 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Airtel |