SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2665 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.5% | 166 | QUEUED | CLOSED |
| SLB-20261008-2664 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 153 | QUEUED | CLOSED |
| SLB-20261008-2663 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2662 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 180 | QUEUED | CLOSED |
| SLB-20261008-2661 | Oct 08 | MTN | Success Rate | 95.0% | 94.6% | 156 | QUEUED | CLOSED |
| SLB-20261008-2660 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.2% | 166 | QUEUED | CLOSED |
| SLB-20261008-2659 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2658 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20261008-2657 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 169 | QUEUED | CLOSED |
| SLB-20261008-2656 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20261008-2655 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2654 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 176 | QUEUED | CLOSED |
| SLB-20261008-2653 | Oct 08 | MTN | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20261008-2652 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2651 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 145 | QUEUED | CLOSED |
| SLB-20261008-2650 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 157 | QUEUED | CLOSED |
| SLB-20261008-2649 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.1% | 174 | QUEUED | CLOSED |
| SLB-20261008-2648 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 151 | QUEUED | CLOSED |
| SLB-20261008-2647 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 153 | QUEUED | CLOSED |
| SLB-20261008-2646 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:07:05 | VAS-1792249623-7B3261DA85ED | AGGREGATOR | TXN_COMPLETION | 1056.00ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 16:07:02 | VAS-1792249619-D0C258994354 | TELCO | TXN_COMPLETION | 1827.96ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:07:02 | VAS-1792249619-D0C258994354 | AGGREGATOR | TXN_COMPLETION | 1756.46ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:07:02 | VAS-1792249619-D0C258994354 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:06:31 | VAS-1792249589-7B516095A821 | TELCO | TXN_COMPLETION | 1543.89ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 16:06:31 | VAS-1792249589-7B516095A821 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 16:06:10 | VAS-1792249569-5B03BB0CF2B6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 16:05:56 | VAS-1792249555-9CB62484F605 | AGGREGATOR | TXN_COMPLETION | 1208.61ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 16:05:56 | VAS-1792249555-9CB62484F605 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 16:05:41 | VAS-1792249540-5FA29E686137 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 16:05:26 | VAS-1792249525-37E832E5448D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 16:05:24 | VAS-1792249524-C90FDF344940 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 16:05:11 | VAS-1792249510-515C2074835C | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 16:05:04 | VAS-1792249501-C1A6404A0ECD | AGGREGATOR | TXN_COMPLETION | 2531.32ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:04:56 | VAS-1792249496-011933097825 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 16:04:37 | VAS-1792249476-9D7C11494107 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 16:04:25 | VAS-1792249464-0C788A53E9AB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:04:02 | VAS-1792249442-7790CD2CD41B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:03:57 | VAS-1792249437-8922820D48D0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 16:03:52 | VAS-1792249432-81EB8E8CB226 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |