SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2665 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.5% | 166 | QUEUED | CLOSED |
| SLB-20261008-2664 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 153 | QUEUED | CLOSED |
| SLB-20261008-2663 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2662 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 180 | QUEUED | CLOSED |
| SLB-20261008-2661 | Oct 08 | MTN | Success Rate | 95.0% | 94.6% | 156 | QUEUED | CLOSED |
| SLB-20261008-2660 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.2% | 166 | QUEUED | CLOSED |
| SLB-20261008-2659 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2658 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20261008-2657 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 169 | QUEUED | CLOSED |
| SLB-20261008-2656 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20261008-2655 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2654 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 176 | QUEUED | CLOSED |
| SLB-20261008-2653 | Oct 08 | MTN | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20261008-2652 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2651 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 145 | QUEUED | CLOSED |
| SLB-20261008-2650 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 157 | QUEUED | CLOSED |
| SLB-20261008-2649 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.1% | 174 | QUEUED | CLOSED |
| SLB-20261008-2648 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 151 | QUEUED | CLOSED |
| SLB-20261008-2647 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 153 | QUEUED | CLOSED |
| SLB-20261008-2646 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:21:09 | VAS-1792246867-4835FDD98690 | AGGREGATOR | TXN_COMPLETION | 1527.34ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:21:09 | VAS-1792246867-4835FDD98690 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:20:59 | VAS-1792246858-0215B15EDB32 | AGGREGATOR | TXN_COMPLETION | 995.56ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:20:59 | VAS-1792246858-0215B15EDB32 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:20:49 | VAS-1792246848-534F5E1BE938 | AGGREGATOR | TXN_COMPLETION | 1357.44ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:20:49 | VAS-1792246848-534F5E1BE938 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:20:47 | VAS-1792246843-E13645529213 | TELCO | TXN_COMPLETION | 1637.05ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 15:20:47 | VAS-1792246843-E13645529213 | AGGREGATOR | TXN_COMPLETION | 2361.66ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 15:20:47 | VAS-1792246843-E13645529213 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 15:20:39 | VAS-1792246838-F37759C90AE9 | AGGREGATOR | TXN_COMPLETION | 1170.75ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:20:20 | VAS-1792246818-3E36A65936EE | TELCO | TXN_COMPLETION | 1982.39ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 15:20:15 | VAS-1792246813-E3999C8FCA73 | AGGREGATOR | TXN_COMPLETION | 1423.24ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 15:20:09 | VAS-1792246808-AB06BEB049AB | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:20:05 | VAS-1792246804-712501F1F087 | TELCO | TXN_COMPLETION | 515.59ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:20:05 | VAS-1792246804-712501F1F087 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:20:00 | VAS-1792246799-D236380A29C7 | TELCO | TXN_COMPLETION | 1521.18ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:20:00 | VAS-1792246799-D236380A29C7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:19:52 | VAS-1792246789-5AB488EAA1E3 | TELCO | TXN_COMPLETION | 2504.42ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 15:19:52 | VAS-1792246789-5AB488EAA1E3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 15:19:47 | VAS-1792246784-3B3A605AA284 | TELCO | TXN_COMPLETION | 2506.18ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |