SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2645 | Oct 08 | MTN | Success Rate | 95.0% | 94.4% | 159 | QUEUED | CLOSED |
| SLB-20261008-2644 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.6% | 151 | QUEUED | CLOSED |
| SLB-20261008-2643 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 144 | QUEUED | CLOSED |
| SLB-20261008-2642 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 155 | QUEUED | CLOSED |
| SLB-20261008-2641 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261008-2640 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261008-2639 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 149 | QUEUED | CLOSED |
| SLB-20261008-2638 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
| SLB-20261008-2637 | Oct 08 | MTN | Success Rate | 95.0% | 94.6% | 153 | QUEUED | CLOSED |
| SLB-20261008-2636 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.5% | 152 | QUEUED | CLOSED |
| SLB-20261008-2635 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 148 | QUEUED | CLOSED |
| SLB-20261008-2634 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.2% | 155 | QUEUED | CLOSED |
| SLB-20261008-2633 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261008-2632 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2631 | Oct 08 | Glo | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261008-2630 | Oct 08 | Airtel | Success Rate | 95.0% | 93.7% | 177 | QUEUED | CLOSED |
| SLB-20261008-2629 | Oct 08 | MTN | Success Rate | 95.0% | 94.4% | 158 | QUEUED | CLOSED |
| SLB-20261008-2628 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20261008-2627 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 145 | QUEUED | CLOSED |
| SLB-20261008-2626 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.2% | 155 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:26:13 | VAS-1792301171-71EBE0757692 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:26:05 | VAS-1792301161-B62293D7E558 | TELCO | TXN_COMPLETION | 2152.69ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:26:05 | VAS-1792301161-B62293D7E558 | AGGREGATOR | TXN_COMPLETION | 1717.30ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:26:05 | VAS-1792301161-B62293D7E558 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:25:48 | VAS-1792301146-0CAB89D02293 | AGGREGATOR | TXN_COMPLETION | 1404.79ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:25:48 | VAS-1792301146-0CAB89D02293 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:25:39 | VAS-1792301136-E734BDE9E588 | AGGREGATOR | TXN_COMPLETION | 2240.48ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:25:39 | VAS-1792301136-E734BDE9E588 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:25:29 | VAS-1792301129-7CF176264B5B | AGGREGATOR | TXN_COMPLETION | 2467.76ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:25:29 | VAS-1792301129-7CF176264B5B | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:25:08 | VAS-1792301107-CEF77B4FB72F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:25:05 | VAS-1792301102-688B65221C5E | AGGREGATOR | TXN_COMPLETION | 1892.99ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:24:59 | VAS-1792301097-9AD7B36FB2B6 | TELCO | TXN_COMPLETION | 1916.50ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 06:24:59 | VAS-1792301097-9AD7B36FB2B6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 06:24:49 | VAS-1792301087-52F7E2C43C2A | AGGREGATOR | TXN_COMPLETION | 1141.21ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:24:40 | VAS-1792301077-22E4E016A728 | AGGREGATOR | TXN_COMPLETION | 2409.64ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 06:24:40 | VAS-1792301077-22E4E016A728 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 06:24:29 | VAS-1792301068-4AE0480BAA9D | AGGREGATOR | TXN_COMPLETION | 1254.09ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:24:29 | VAS-1792301068-4AE0480BAA9D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:24:27 | VAS-1792301066-241031F3B57F | TELCO | TXN_COMPLETION | 1738.54ms | 500.00ms | GTBank | NexBridge | Airtel |