SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:08:14 | VAS-1792303692-D4D6AC3FECCE | AGGREGATOR | TXN_COMPLETION | 419.03ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:08:14 | VAS-1792303692-D4D6AC3FECCE | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:08:07 | VAS-1792303687-F772C2A46737 | AGGREGATOR | TXN_COMPLETION | 404.01ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 07:08:07 | VAS-1792303687-F772C2A46737 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 07:07:58 | VAS-1792303677-A9553355034E | TELCO | TXN_COMPLETION | 1080.85ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 07:07:58 | VAS-1792303677-A9553355034E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 07:07:53 | VAS-1792303672-A0010BD20A4E | TELCO | TXN_COMPLETION | 731.64ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 07:07:48 | VAS-1792303667-77F8BC29125C | AGGREGATOR | TXN_COMPLETION | 1186.14ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 07:07:44 | VAS-1792303662-20E4AC438058 | TELCO | TXN_COMPLETION | 1530.32ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 07:07:44 | VAS-1792303662-20E4AC438058 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 07:07:25 | VAS-1792303642-3E3CB712BA87 | TELCO | TXN_COMPLETION | 1930.14ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:07:25 | VAS-1792303642-3E3CB712BA87 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:07:13 | VAS-1792303633-36A75C8887BA | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 07:07:03 | VAS-1792303623-09F8EB1154A5 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:06:59 | VAS-1792303618-8C3263B3A32C | AGGREGATOR | TXN_COMPLETION | 1005.21ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:06:59 | VAS-1792303618-8C3263B3A32C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:06:54 | VAS-1792303613-1DAFCE9FE340 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:06:26 | VAS-1792303584-5B1F8636025A | AGGREGATOR | TXN_COMPLETION | 1964.30ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:06:26 | VAS-1792303584-5B1F8636025A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:06:21 | VAS-1792303579-AE32DB723F00 | AGGREGATOR | TXN_COMPLETION | 2192.11ms | 400.00ms | Opay | Telcos Direct | Glo |