SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:45:32 | VAS-1792302331-F2BE04027EC7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:45:21 | VAS-1792302320-1F3BD751BC19 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 06:45:08 | VAS-1792302306-BB8E72A99E80 | AGGREGATOR | TXN_COMPLETION | 1649.41ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:45:04 | VAS-1792302301-1BD8985AFD86 | AGGREGATOR | TXN_COMPLETION | 2423.36ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 06:44:57 | VAS-1792302296-F1DE429C7A60 | AGGREGATOR | TXN_COMPLETION | 790.37ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 06:44:57 | VAS-1792302296-F1DE429C7A60 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 06:44:51 | VAS-1792302291-D664B4D07491 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 06:44:43 | VAS-1792302281-086D62318D88 | TELCO | TXN_COMPLETION | 1406.91ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 06:44:32 | VAS-1792302271-6865C950FA83 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 06:44:14 | VAS-1792302252-6BC2A995385B | AGGREGATOR | TXN_COMPLETION | 2050.79ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 06:44:14 | VAS-1792302252-6BC2A995385B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 06:44:07 | VAS-1792302247-E8AE21094D1A | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 06:43:53 | VAS-1792302232-B938DC5A8444 | AGGREGATOR | TXN_COMPLETION | 400.71ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 06:43:53 | VAS-1792302232-B938DC5A8444 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 06:43:43 | VAS-1792302222-27D4E7D790A5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:43:34 | VAS-1792302212-B0F296755376 | TELCO | TXN_COMPLETION | 1451.49ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 06:43:34 | VAS-1792302212-B0F296755376 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 06:43:18 | VAS-1792302198-CF9C4530F526 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:43:09 | VAS-1792302188-39941A7B90B2 | AGGREGATOR | TXN_COMPLETION | 1056.67ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 06:43:06 | VAS-1792302183-70770E510081 | TELCO | TXN_COMPLETION | 2523.21ms | 500.00ms | GTBank | Primus VAS | 9Mobile |