SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:43:06 | VAS-1792302183-70770E510081 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:42:58 | VAS-1792302178-909763808A29 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 06:42:56 | VAS-1792302173-B99DA71CC5C0 | TELCO | TXN_COMPLETION | 2382.18ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 06:42:44 | VAS-1792302163-80872768E044 | AGGREGATOR | TXN_COMPLETION | 770.93ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 06:42:40 | VAS-1792302158-40A0100C67B2 | AGGREGATOR | TXN_COMPLETION | 1345.28ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 06:42:40 | VAS-1792302158-40A0100C67B2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 06:42:10 | VAS-1792302129-75856DEACA8B | AGGREGATOR | TXN_COMPLETION | 1150.09ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 06:42:10 | VAS-1792302129-75856DEACA8B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 06:42:04 | VAS-1792302124-6207A6A11BB9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 06:41:40 | VAS-1792302099-B7A25FB4E93D | AGGREGATOR | TXN_COMPLETION | 409.96ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:41:36 | VAS-1792302094-A42CD6439DDF | AGGREGATOR | TXN_COMPLETION | 1538.50ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 06:41:36 | VAS-1792302094-A42CD6439DDF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 06:41:32 | VAS-1792302089-1A0EF23CD1B8 | TELCO | TXN_COMPLETION | 1971.15ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 06:41:02 | VAS-1792302060-249A90A81FEA | TELCO | TXN_COMPLETION | 1515.42ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 06:41:02 | VAS-1792302060-249A90A81FEA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 06:40:47 | VAS-1792302045-38B27A084D9C | TELCO | TXN_COMPLETION | 1387.41ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:40:47 | VAS-1792302045-38B27A084D9C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:40:36 | VAS-1792302035-BB92C82CB998 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:40:27 | VAS-1792302026-E69D83643CBA | AGGREGATOR | TXN_COMPLETION | 707.57ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:40:27 | VAS-1792302026-E69D83643CBA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |