SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:38:06 | VAS-1792301883-107882A20BC1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:38:00 | VAS-1792301878-5759436F1490 | AGGREGATOR | TXN_COMPLETION | 1667.72ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 06:38:00 | VAS-1792301878-5759436F1490 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 06:37:49 | VAS-1792301868-C6BA9F59B568 | AGGREGATOR | TXN_COMPLETION | 404.78ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:37:49 | VAS-1792301868-C6BA9F59B568 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:37:44 | VAS-1792301863-40ACB4B5C41C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 06:37:39 | VAS-1792301858-8FCE8FB3389B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 06:37:36 | VAS-1792301854-C4B038EB81EB | AGGREGATOR | TXN_COMPLETION | 1864.84ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:37:36 | VAS-1792301854-C4B038EB81EB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:37:31 | VAS-1792301849-5B84F2D03D6E | TELCO | TXN_COMPLETION | 1995.98ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 06:37:25 | VAS-1792301845-F3413794ADBF | AGGREGATOR | TXN_COMPLETION | 416.91ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:37:25 | VAS-1792301845-F3413794ADBF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:37:20 | VAS-1792301839-047ABF22D41D | TELCO | TXN_COMPLETION | 827.80ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:37:15 | VAS-1792301834-973EEAC976A9 | TELCO | TXN_COMPLETION | 730.98ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:37:15 | VAS-1792301834-973EEAC976A9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:37:10 | VAS-1792301829-AD1BF3B79393 | TELCO | TXN_COMPLETION | 706.28ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:37:06 | VAS-1792301824-7A2BED0B38CD | TELCO | TXN_COMPLETION | 1874.15ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 06:37:06 | VAS-1792301824-7A2BED0B38CD | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 06:37:00 | VAS-1792301819-332A35F23EDD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:36:57 | VAS-1792301814-66A4C74338F6 | TELCO | TXN_COMPLETION | 2332.38ms | 500.00ms | Union Bank | Primus VAS | Glo |