SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:20:55 | VAS-1792297254-42C98FF576E5 | TELCO | TXN_COMPLETION | 1096.62ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 05:20:55 | VAS-1792297254-42C98FF576E5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 05:20:30 | VAS-1792297229-DD1E09C58F38 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 05:20:26 | VAS-1792297224-A0253A19EECE | TELCO | TXN_COMPLETION | 1870.00ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:20:26 | VAS-1792297224-A0253A19EECE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:20:20 | VAS-1792297219-53DA3D785C14 | AGGREGATOR | TXN_COMPLETION | 411.72ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:20:16 | VAS-1792297214-8A5DDA1D3029 | TELCO | TXN_COMPLETION | 1621.33ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 05:20:16 | VAS-1792297214-8A5DDA1D3029 | AGGREGATOR | TXN_COMPLETION | 405.43ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 05:20:16 | VAS-1792297214-8A5DDA1D3029 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 05:20:12 | VAS-1792297209-36CC74EE1B05 | TELCO | TXN_COMPLETION | 1791.41ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:20:12 | VAS-1792297209-36CC74EE1B05 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:20:05 | VAS-1792297205-CE666123CA2C | AGGREGATOR | TXN_COMPLETION | 437.23ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:20:05 | VAS-1792297205-CE666123CA2C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:20:02 | VAS-1792297199-AD0B560BAD9C | AGGREGATOR | TXN_COMPLETION | 1911.34ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:20:02 | VAS-1792297199-AD0B560BAD9C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:19:53 | VAS-1792297190-5B126ECDE289 | TELCO | TXN_COMPLETION | 2476.69ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:19:53 | VAS-1792297190-5B126ECDE289 | AGGREGATOR | TXN_COMPLETION | 403.40ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:19:46 | VAS-1792297185-B93A00346D99 | TELCO | TXN_COMPLETION | 1194.30ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 05:19:46 | VAS-1792297185-B93A00346D99 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 05:19:41 | VAS-1792297180-C64FC3E0ECE4 | TELCO | TXN_COMPLETION | 738.16ms | 500.00ms | GTBank | Cordis Telcom | Airtel |