SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:58:32 | VAS-1792331911-35C56C1B77BB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:58:24 | VAS-1792331903-321A9B980616 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 14:58:06 | VAS-1792331882-2DDD6C5B6DC7 | TELCO | TXN_COMPLETION | 1754.75ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:58:06 | VAS-1792331882-2DDD6C5B6DC7 | AGGREGATOR | TXN_COMPLETION | 2099.23ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:58:06 | VAS-1792331882-2DDD6C5B6DC7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:57:54 | VAS-1792331874-8C67A7918EE0 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 14:57:48 | VAS-1792331866-EE63E8399B05 | AGGREGATOR | TXN_COMPLETION | 1189.96ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 14:57:48 | VAS-1792331866-EE63E8399B05 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 14:57:25 | VAS-1792331844-2D57AD74C20E | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 14:57:11 | VAS-1792331829-6F3EECB1299F | TELCO | TXN_COMPLETION | 1876.00ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 14:57:11 | VAS-1792331829-6F3EECB1299F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 14:56:55 | VAS-1792331814-3FF5BD7FD506 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 14:56:49 | VAS-1792331807-F648BE1FD2F4 | TELCO | TXN_COMPLETION | 1150.46ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 14:56:26 | VAS-1792331785-0F194FB649EE | TELCO | TXN_COMPLETION | 782.83ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:56:26 | VAS-1792331785-0F194FB649EE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:56:18 | VAS-1792331777-F0CE60816B75 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:56:05 | VAS-1792331763-51BAB8EF64C8 | AGGREGATOR | TXN_COMPLETION | 1769.43ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 14:56:05 | VAS-1792331763-51BAB8EF64C8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 14:55:57 | VAS-1792331755-B804675D92DD | TELCO | TXN_COMPLETION | 1677.92ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 14:55:57 | VAS-1792331755-B804675D92DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |