SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:13:56 | VAS-1792286034-4B19FDD53E6D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 02:13:07 | VAS-1792285985-A9B843B46C9B | AGGREGATOR | TXN_COMPLETION | 1256.54ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 02:13:07 | VAS-1792285985-A9B843B46C9B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 02:13:01 | VAS-1792285980-53CE1900C772 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 02:12:52 | VAS-1792285970-66142AC3DE61 | AGGREGATOR | TXN_COMPLETION | 1293.38ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 02:12:52 | VAS-1792285970-66142AC3DE61 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 02:12:50 | VAS-1792285965-14668DF9BAEC | TELCO | TXN_COMPLETION | 2444.29ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 02:12:50 | VAS-1792285965-14668DF9BAEC | AGGREGATOR | TXN_COMPLETION | 1873.44ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 02:12:50 | VAS-1792285965-14668DF9BAEC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 02:12:42 | VAS-1792285960-793CCE884F42 | AGGREGATOR | TXN_COMPLETION | 1729.79ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 02:12:36 | VAS-1792285955-9647261DB8B4 | AGGREGATOR | TXN_COMPLETION | 405.40ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:12:13 | VAS-1792285931-E08378F976D7 | AGGREGATOR | TXN_COMPLETION | 1769.58ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 02:12:13 | VAS-1792285931-E08378F976D7 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 02:11:53 | VAS-1792285911-898794948D32 | TELCO | TXN_COMPLETION | 1496.26ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:11:47 | VAS-1792285906-DBF596DD32C4 | AGGREGATOR | TXN_COMPLETION | 405.04ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:11:47 | VAS-1792285906-DBF596DD32C4 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:11:38 | VAS-1792285896-6DA462F8C0F4 | TELCO | TXN_COMPLETION | 1227.91ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:11:22 | VAS-1792285882-0A68225900CB | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 02:11:18 | VAS-1792285877-3B382427FEBB | TELCO | TXN_COMPLETION | 951.21ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 02:11:18 | VAS-1792285877-3B382427FEBB | AGGREGATOR | TXN_COMPLETION | 401.78ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |