SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:04:46 | VAS-1792278285-188551A8FDF0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 00:04:40 | VAS-1792278280-922D5FF2F58A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 00:04:31 | VAS-1792278270-54CC00152E7D | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:04:26 | VAS-1792278266-76759A03A9D9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:04:26 | VAS-1792278260-976116C4159C | AGGREGATOR | TXN_COMPLETION | 1198.15ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 00:04:26 | VAS-1792278260-976116C4159C | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 00:04:18 | VAS-1792278255-67603FA6AE16 | AGGREGATOR | TXN_COMPLETION | 1759.66ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 00:04:11 | VAS-1792278251-19275B127A34 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:04:08 | VAS-1792278246-07BA5F4DB865 | TELCO | TXN_COMPLETION | 1870.43ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:04:08 | VAS-1792278246-07BA5F4DB865 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:03:43 | VAS-1792278221-6329334542F3 | TELCO | TXN_COMPLETION | 2048.69ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 00:03:43 | VAS-1792278221-6329334542F3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 00:03:27 | VAS-1792278206-84A8A6849617 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:03:24 | VAS-1792278201-8E008750896E | AGGREGATOR | TXN_COMPLETION | 2501.35ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 00:03:24 | VAS-1792278201-8E008750896E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 00:03:09 | VAS-1792278187-5DF5E888EDF7 | TELCO | TXN_COMPLETION | 2379.49ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:03:09 | VAS-1792278187-5DF5E888EDF7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:03:03 | VAS-1792278182-5A29CD2F08B2 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:02:58 | VAS-1792278177-09A470BE8543 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 00:02:54 | VAS-1792278172-C613DCA32968 | TELCO | TXN_COMPLETION | 1513.73ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |