SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:39:54 | VAS-1792265991-1841C24B5B1E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:39:47 | VAS-1792265986-74D45BD8071F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 20:39:38 | VAS-1792265976-C4C7ABB234C3 | TELCO | TXN_COMPLETION | 714.73ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:39:38 | VAS-1792265976-C4C7ABB234C3 | AGGREGATOR | TXN_COMPLETION | 752.90ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:39:38 | VAS-1792265976-C4C7ABB234C3 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:39:34 | VAS-1792265972-B80B2C7B8027 | AGGREGATOR | TXN_COMPLETION | 1656.00ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 20:39:34 | VAS-1792265972-B80B2C7B8027 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 20:39:22 | VAS-1792265962-2649444F02CC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:39:17 | VAS-1792265957-7234E713D221 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 20:38:58 | VAS-1792265937-D2D4B825423C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 20:38:55 | VAS-1792265932-127EDBEA2EDB | AGGREGATOR | TXN_COMPLETION | 2181.38ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 20:38:55 | VAS-1792265932-127EDBEA2EDB | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 20:38:48 | VAS-1792265927-C9F32BB7C2F5 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:38:28 | VAS-1792265908-6BEE23AA335B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 20:38:14 | VAS-1790187812-F697B702EA23 | MERCHANT | TXN_COMPLETION | 2078093.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 20:38:14 | VAS-1792265893-9AC347882034 | AGGREGATOR | TXN_COMPLETION | 1129.48ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:38:03 | VAS-1792265883-5398DECE90F2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:37:59 | VAS-1792265878-78A7726436B9 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 20:37:54 | VAS-1792265873-2716A068652E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:37:46 | VAS-1792265863-3D904B5C36ED | AGGREGATOR | TXN_COMPLETION | 1889.07ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |