SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:32:36 | VAS-1792265554-4B984925FDE7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:32:05 | VAS-1792265525-291E618E9825 | AGGREGATOR | TXN_COMPLETION | 403.77ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:32:05 | VAS-1792265525-291E618E9825 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:31:57 | VAS-1792265515-D2BA83304F48 | TELCO | TXN_COMPLETION | 2320.77ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 20:31:57 | VAS-1792265515-D2BA83304F48 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 20:31:50 | VAS-1792265510-54D68C60F9FB | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 20:31:40 | VAS-1792265500-F94E96FA4050 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:31:36 | VAS-1791374373-43CB67E04D3D | AGGREGATOR | TXN_COMPLETION | 1825.44ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:31:36 | VAS-1791374373-43CB67E04D3D | MERCHANT | TXN_COMPLETION | 891131.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:31:31 | VAS-1792265490-B270F05487C4 | AGGREGATOR | TXN_COMPLETION | 973.88ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 20:31:31 | VAS-1792265490-B270F05487C4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 20:31:12 | VAS-1792265471-4D207C3C7132 | TELCO | TXN_COMPLETION | 1207.45ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:31:12 | VAS-1792265471-4D207C3C7132 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:31:06 | VAS-1792265466-B47C651E6681 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:31:01 | VAS-1792265461-4EDFC8D0E4C6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 20:30:37 | VAS-1792265436-91D7BD50AEF7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 20:30:33 | VAS-1792265431-9B2F4D170C6D | TELCO | TXN_COMPLETION | 1451.57ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 20:30:27 | VAS-1792265426-1B42389E1D21 | AGGREGATOR | TXN_COMPLETION | 669.25ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 20:30:27 | VAS-1792265426-1B42389E1D21 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 20:30:19 | VAS-1792265417-353A86B537CE | TELCO | TXN_COMPLETION | 1324.73ms | 500.00ms | Palmpay | NexBridge | MTN |