SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261008-2625 Oct 08 Primus VAS Success Rate 95.0% 93.9% 173 QUEUED CLOSED
SLB-20261008-2624 Oct 08 9Mobile Success Rate 95.0% 94.7% 143 QUEUED CLOSED
SLB-20261008-2623 Oct 08 Glo Success Rate 95.0% 94.6% 147 QUEUED CLOSED
SLB-20261008-2622 Oct 08 Airtel Success Rate 95.0% 93.5% 179 QUEUED CLOSED
SLB-20261008-2621 Oct 08 MTN Success Rate 95.0% 94.3% 159 QUEUED CLOSED
SLB-20261007-2620 Oct 07 Telcos Direct Success Rate 95.0% 94.2% 157 QUEUED OPEN
SLB-20261007-2619 Oct 07 Cordis Telcom Success Rate 95.0% 94.7% 142 QUEUED OPEN
SLB-20261007-2618 Oct 07 NexBridge Success Rate 95.0% 94.1% 157 QUEUED OPEN
SLB-20261007-2617 Oct 07 Primus VAS Success Rate 95.0% 93.9% 172 QUEUED OPEN
SLB-20261007-2616 Oct 07 9Mobile Success Rate 95.0% 94.5% 147 QUEUED OPEN
SLB-20261007-2615 Oct 07 Glo Success Rate 95.0% 94.6% 147 QUEUED OPEN
SLB-20261007-2614 Oct 07 Airtel Success Rate 95.0% 93.4% 180 QUEUED OPEN
SLB-20261007-2613 Oct 07 MTN Success Rate 95.0% 94.4% 154 QUEUED OPEN
SLB-20261007-2612 Oct 07 Telcos Direct Success Rate 95.0% 94.3% 153 QUEUED CLOSED
SLB-20261007-2611 Oct 07 Cordis Telcom Success Rate 95.0% 94.6% 146 QUEUED CLOSED
SLB-20261007-2610 Oct 07 NexBridge Success Rate 95.0% 94.0% 159 QUEUED CLOSED
SLB-20261007-2609 Oct 07 Primus VAS Success Rate 95.0% 94.2% 161 QUEUED CLOSED
SLB-20261007-2608 Oct 07 9Mobile Success Rate 95.0% 94.6% 146 QUEUED CLOSED
SLB-20261007-2607 Oct 07 Glo Success Rate 95.0% 94.9% 138 QUEUED CLOSED
SLB-20261007-2606 Oct 07 Airtel Success Rate 95.0% 93.3% 180 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:24:45 VAS-1792265082-380016CB4188 AGGREGATOR TXN_COMPLETION 2513.45ms 400.00ms FirstBank Cordis Telcom Glo
2026-10-17 20:24:40 VAS-1792265077-604530BF7898 TELCO TXN_COMPLETION 1572.72ms 500.00ms GTBank NexBridge Airtel
2026-10-17 20:24:40 VAS-1792265077-604530BF7898 AGGREGATOR TXN_COMPLETION 1285.90ms 400.00ms GTBank NexBridge Airtel
2026-10-17 20:24:40 VAS-1792265077-604530BF7898 MERCHANT TXN_COMPLETION 8.00s 5.00s GTBank NexBridge Airtel
2026-10-17 20:24:35 VAS-1792265073-EA0E9B05470D AGGREGATOR TXN_COMPLETION 1850.28ms 400.00ms GTBank NexBridge Glo
2026-10-17 20:24:25 VAS-1792265065-CD80A214B70A MERCHANT TXN_COMPLETION 6.00s 5.00s Palmpay Primus VAS MTN
2026-10-17 20:24:19 VAS-1792265058-FFD6D2020BAD MERCHANT TXN_COMPLETION 12.00s 5.00s Access Bank Primus VAS Airtel
2026-10-17 20:24:09 VAS-1792265048-C338199C0914 MERCHANT TXN_COMPLETION 20.00s 5.00s MoMo PSB Telcos Direct MTN
2026-10-17 20:23:59 VAS-1792265038-0F53B24278A4 MERCHANT TXN_COMPLETION 9.00s 5.00s Opay Primus VAS MTN
2026-10-17 20:23:56 VAS-1792265033-470EF5BF29F3 TELCO TXN_COMPLETION 2134.30ms 500.00ms Palmpay Primus VAS MTN
2026-10-17 20:23:49 VAS-1792265028-B651C1039081 AGGREGATOR TXN_COMPLETION 866.35ms 400.00ms Union Bank Primus VAS Glo
2026-10-17 20:23:49 VAS-1792265028-B651C1039081 MERCHANT TXN_COMPLETION 33.00s 5.00s Union Bank Primus VAS Glo
2026-10-17 20:23:39 VAS-1792265019-FC99F4A8FBE4 MERCHANT TXN_COMPLETION 6.00s 5.00s Kuda MFB Primus VAS MTN
2026-10-17 20:23:31 VAS-1792265009-4E24C64D5F20 TELCO TXN_COMPLETION 2044.54ms 500.00ms Opay Telcos Direct Airtel
2026-10-17 20:23:25 VAS-1792265004-C0F196D00852 TELCO TXN_COMPLETION 749.30ms 500.00ms GTBank NexBridge Glo
2026-10-17 20:23:25 VAS-1792265004-C0F196D00852 MERCHANT TXN_COMPLETION 6.00s 5.00s GTBank NexBridge Glo
2026-10-17 20:23:19 VAS-1792264999-7DEE5A165723 MERCHANT TXN_COMPLETION 17.00s 5.00s Opay Cordis Telcom MTN
2026-10-17 20:23:06 VAS-1792264984-2141B379F2DE TELCO TXN_COMPLETION 1668.46ms 500.00ms Kuda MFB Cordis Telcom 9Mobile
2026-10-17 20:23:06 VAS-1792264984-2141B379F2DE MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB Cordis Telcom 9Mobile
2026-10-17 20:23:04 VAS-1792264979-5A2548D17465 TELCO TXN_COMPLETION 2149.31ms 500.00ms Union Bank NexBridge Glo

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