SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:12:14 | VAS-1792249933-6694FFBC6123 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 16:12:09 | VAS-1792249928-72C365BDFEB9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 16:12:05 | VAS-1792249923-968B050266B1 | TELCO | TXN_COMPLETION | 1123.48ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:12:05 | VAS-1792249923-968B050266B1 | AGGREGATOR | TXN_COMPLETION | 415.30ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:12:05 | VAS-1792249923-968B050266B1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:11:59 | VAS-1792249918-F0DFAA5A8F60 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:11:50 | VAS-1792249908-3DA0026A699B | AGGREGATOR | TXN_COMPLETION | 778.60ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 16:11:46 | VAS-1792249903-44A17D13A75C | AGGREGATOR | TXN_COMPLETION | 2086.63ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 16:11:46 | VAS-1792249903-44A17D13A75C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 16:11:37 | VAS-1792249894-013040AEE18D | TELCO | TXN_COMPLETION | 1605.51ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:11:37 | VAS-1792249894-013040AEE18D | AGGREGATOR | TXN_COMPLETION | 2088.14ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:11:37 | VAS-1792249894-013040AEE18D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:11:31 | VAS-1792249889-14A7BF94A872 | AGGREGATOR | TXN_COMPLETION | 1956.66ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:11:31 | VAS-1792249889-14A7BF94A872 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:11:26 | VAS-1792249884-F6A8E6C7609E | AGGREGATOR | TXN_COMPLETION | 2162.78ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:11:26 | VAS-1792249884-F6A8E6C7609E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:11:16 | VAS-1792249874-17AAF83B3EFC | AGGREGATOR | TXN_COMPLETION | 2008.33ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 16:11:16 | VAS-1792249874-17AAF83B3EFC | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 16:11:11 | VAS-1792249869-200DB3E1D284 | TELCO | TXN_COMPLETION | 1698.70ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 16:11:11 | VAS-1792249869-200DB3E1D284 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |