SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2625 | Oct 08 | Primus VAS | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2624 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.7% | 143 | QUEUED | CLOSED |
| SLB-20261008-2623 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20261008-2622 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 179 | QUEUED | CLOSED |
| SLB-20261008-2621 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261007-2620 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.2% | 157 | QUEUED | OPEN |
| SLB-20261007-2619 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 142 | QUEUED | OPEN |
| SLB-20261007-2618 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.1% | 157 | QUEUED | OPEN |
| SLB-20261007-2617 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | OPEN |
| SLB-20261007-2616 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | OPEN |
| SLB-20261007-2615 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20261007-2614 | Oct 07 | Airtel | Success Rate | 95.0% | 93.4% | 180 | QUEUED | OPEN |
| SLB-20261007-2613 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 154 | QUEUED | OPEN |
| SLB-20261007-2612 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2611 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2610 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261007-2609 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 161 | QUEUED | CLOSED |
| SLB-20261007-2608 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20261007-2607 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 138 | QUEUED | CLOSED |
| SLB-20261007-2606 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:42:17 | VAS-1792323733-A7B3AB68CEA4 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 12:42:07 | VAS-1792323726-B80377609C48 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 12:42:01 | VAS-1792323719-FB2F1213238C | AGGREGATOR | TXN_COMPLETION | 1957.40ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:41:54 | VAS-1792323711-5E2636E9E2FF | AGGREGATOR | TXN_COMPLETION | 2422.43ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 12:41:54 | VAS-1792323711-5E2636E9E2FF | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 12:41:24 | VAS-1792323682-66713E73EF6E | AGGREGATOR | TXN_COMPLETION | 1814.45ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:41:15 | VAS-1792323674-B20B9A51749F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 12:40:45 | VAS-1792323644-AD0D4226ACC2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 12:40:39 | VAS-1792323637-B37542C8C0B9 | TELCO | TXN_COMPLETION | 1291.94ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:40:39 | VAS-1792323637-B37542C8C0B9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:40:30 | VAS-1792323630-18A49405407B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:40:16 | VAS-1792323615-5DF9AE732123 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 12:40:08 | VAS-1792323607-76148E641922 | AGGREGATOR | TXN_COMPLETION | 424.38ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 12:40:01 | VAS-1790480809-9D75E1CC9E2B | AGGREGATOR | TXN_COMPLETION | 467.62ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 12:40:00 | VAS-1790480809-9D75E1CC9E2B | MERCHANT | TXN_COMPLETION | 1842797.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 12:39:31 | VAS-1792323570-090083816FB5 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 12:39:16 | VAS-1792323556-F34BE22B12E2 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 12:39:09 | VAS-1792323548-FF722AF7340C | AGGREGATOR | TXN_COMPLETION | 400.79ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 12:39:09 | VAS-1792323548-FF722AF7340C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 12:38:56 | VAS-1792323533-A6FEF3ADEDE9 | TELCO | TXN_COMPLETION | 2449.25ms | 500.00ms | Access Bank | Telcos Direct | Glo |