SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2605 | Oct 07 | MTN | Success Rate | 95.0% | 94.3% | 155 | QUEUED | CLOSED |
| SLB-20261007-2604 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2603 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261007-2602 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2601 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 157 | QUEUED | CLOSED |
| SLB-20261007-2600 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20261007-2599 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20261007-2598 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 177 | QUEUED | CLOSED |
| SLB-20261007-2597 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261007-2596 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20261007-2595 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20261007-2594 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261007-2593 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2592 | Oct 07 | 9Mobile | Success Rate | 95.0% | 95.0% | 134 | QUEUED | CLOSED |
| SLB-20261007-2591 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 139 | QUEUED | CLOSED |
| SLB-20261007-2590 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2589 | Oct 07 | MTN | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261007-2588 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2587 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261007-2586 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 158 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:58:50 | VAS-1792303126-2F2BD472E650 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:58:42 | VAS-1792303121-A4CC5732AF2B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:58:39 | VAS-1792303116-523B2CFEFE43 | TELCO | TXN_COMPLETION | 2078.85ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:58:39 | VAS-1792303116-523B2CFEFE43 | AGGREGATOR | TXN_COMPLETION | 1119.89ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:58:39 | VAS-1792303116-523B2CFEFE43 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:58:32 | VAS-1792303111-A5CEE8A080BC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:58:24 | VAS-1792303101-0D5BD287F100 | TELCO | TXN_COMPLETION | 2311.68ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 06:58:24 | VAS-1792303101-0D5BD287F100 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 06:58:13 | VAS-1792303092-0F842111150A | TELCO | TXN_COMPLETION | 1501.42ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:58:13 | VAS-1792303092-0F842111150A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:58:08 | VAS-1792303087-7689777C4BAD | TELCO | TXN_COMPLETION | 1147.68ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:57:58 | VAS-1792303077-4E1341B5867D | AGGREGATOR | TXN_COMPLETION | 865.10ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:57:58 | VAS-1792303077-4E1341B5867D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:57:34 | VAS-1792303052-A27784BC4638 | TELCO | TXN_COMPLETION | 1065.82ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:57:28 | VAS-1792303047-BC35C6A02E89 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 06:57:18 | VAS-1792303038-C90EA7B96AC3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 06:56:57 | VAS-1792303013-152EFB09E65F | TELCO | TXN_COMPLETION | 1490.45ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 06:56:57 | VAS-1792303013-152EFB09E65F | AGGREGATOR | TXN_COMPLETION | 2363.83ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 06:56:57 | VAS-1792303013-152EFB09E65F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 06:56:49 | VAS-1792303008-18CB05E8DF4B | AGGREGATOR | TXN_COMPLETION | 1203.36ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |