SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2605 | Oct 07 | MTN | Success Rate | 95.0% | 94.3% | 155 | QUEUED | CLOSED |
| SLB-20261007-2604 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2603 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261007-2602 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2601 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 157 | QUEUED | CLOSED |
| SLB-20261007-2600 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20261007-2599 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20261007-2598 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 177 | QUEUED | CLOSED |
| SLB-20261007-2597 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261007-2596 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20261007-2595 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20261007-2594 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261007-2593 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2592 | Oct 07 | 9Mobile | Success Rate | 95.0% | 95.0% | 134 | QUEUED | CLOSED |
| SLB-20261007-2591 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 139 | QUEUED | CLOSED |
| SLB-20261007-2590 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2589 | Oct 07 | MTN | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261007-2588 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2587 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261007-2586 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 158 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:15:32 | VAS-1792293332-6B6FC81A829A | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:15:19 | VAS-1792293317-DA630A027753 | TELCO | TXN_COMPLETION | 1960.54ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 04:15:13 | VAS-1792293312-A0F1DB80BCEB | AGGREGATOR | TXN_COMPLETION | 900.88ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:15:08 | VAS-1792293308-A6BDD5E72678 | AGGREGATOR | TXN_COMPLETION | 420.17ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 04:15:08 | VAS-1792293308-A6BDD5E72678 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 04:15:05 | VAS-1792293303-64F4F95F3AF2 | AGGREGATOR | TXN_COMPLETION | 1888.42ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 04:15:05 | VAS-1792293303-64F4F95F3AF2 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 04:14:53 | VAS-1792293293-B4C8E287D93F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 04:14:46 | VAS-1792293283-53BA6DB01203 | AGGREGATOR | TXN_COMPLETION | 2480.70ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 04:14:46 | VAS-1792293283-53BA6DB01203 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 04:14:29 | VAS-1792293268-E35452F1A628 | AGGREGATOR | TXN_COMPLETION | 843.15ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:14:29 | VAS-1792293268-E35452F1A628 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:14:26 | VAS-1792293266-41CD0ACA3840 | AGGREGATOR | TXN_COMPLETION | 1093.76ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 04:14:26 | VAS-1792293266-41CD0ACA3840 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 04:14:20 | VAS-1792293258-E4E59A34FFDD | AGGREGATOR | TXN_COMPLETION | 1834.73ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:14:20 | VAS-1792293258-E4E59A34FFDD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:14:09 | VAS-1792293248-AAB807E5EAF7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:14:01 | VAS-1792293239-16964966FEE1 | TELCO | TXN_COMPLETION | 1426.70ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:14:01 | VAS-1792293239-16964966FEE1 | AGGREGATOR | TXN_COMPLETION | 1075.47ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:14:01 | VAS-1792293239-16964966FEE1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |