SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2605 | Oct 07 | MTN | Success Rate | 95.0% | 94.3% | 155 | QUEUED | CLOSED |
| SLB-20261007-2604 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2603 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261007-2602 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2601 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 157 | QUEUED | CLOSED |
| SLB-20261007-2600 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20261007-2599 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20261007-2598 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 177 | QUEUED | CLOSED |
| SLB-20261007-2597 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261007-2596 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20261007-2595 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20261007-2594 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261007-2593 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2592 | Oct 07 | 9Mobile | Success Rate | 95.0% | 95.0% | 134 | QUEUED | CLOSED |
| SLB-20261007-2591 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 139 | QUEUED | CLOSED |
| SLB-20261007-2590 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2589 | Oct 07 | MTN | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261007-2588 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2587 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261007-2586 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 158 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:11:45 | VAS-1792253505-BB5D9D5FCB1C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:11:40 | VAS-1792253500-96F8F94F5DB9 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:11:37 | VAS-1792253495-8C290317F18A | AGGREGATOR | TXN_COMPLETION | 1815.22ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:11:27 | VAS-1792253485-3B0510E909F3 | TELCO | TXN_COMPLETION | 1733.73ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 17:11:27 | VAS-1792253485-3B0510E909F3 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 17:11:18 | VAS-1792253476-4518F70D1683 | AGGREGATOR | TXN_COMPLETION | 1938.66ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:11:18 | VAS-1792253476-4518F70D1683 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:11:03 | VAS-1792253461-F1EB49B26EC1 | TELCO | TXN_COMPLETION | 1292.98ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:11:02 | VAS-1792253461-F1EB49B26EC1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:10:56 | VAS-1792253456-2B55C64E2FF6 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 17:10:53 | VAS-1792253451-B63D42703128 | TELCO | TXN_COMPLETION | 1995.94ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:10:53 | VAS-1792253451-B63D42703128 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:10:46 | VAS-1792253446-51284D3B18A4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:10:44 | VAS-1792253441-C343D6C86F99 | TELCO | TXN_COMPLETION | 2386.74ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 17:10:44 | VAS-1792253441-C343D6C86F99 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 17:10:36 | VAS-1792253431-A89E8A02264A | TELCO | TXN_COMPLETION | 2426.39ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:10:36 | VAS-1792253431-A89E8A02264A | AGGREGATOR | TXN_COMPLETION | 2197.41ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:10:36 | VAS-1792253431-A89E8A02264A | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:10:18 | VAS-1792253416-37BBBE4073F3 | AGGREGATOR | TXN_COMPLETION | 1069.72ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:10:09 | VAS-1792253407-B09FE87273CA | AGGREGATOR | TXN_COMPLETION | 1773.49ms | 400.00ms | Access Bank | Cordis Telcom | MTN |