SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2605 | Oct 07 | MTN | Success Rate | 95.0% | 94.3% | 155 | QUEUED | CLOSED |
| SLB-20261007-2604 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2603 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261007-2602 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2601 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 157 | QUEUED | CLOSED |
| SLB-20261007-2600 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20261007-2599 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20261007-2598 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 177 | QUEUED | CLOSED |
| SLB-20261007-2597 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261007-2596 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20261007-2595 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20261007-2594 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261007-2593 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261007-2592 | Oct 07 | 9Mobile | Success Rate | 95.0% | 95.0% | 134 | QUEUED | CLOSED |
| SLB-20261007-2591 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 139 | QUEUED | CLOSED |
| SLB-20261007-2590 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2589 | Oct 07 | MTN | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261007-2588 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2587 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261007-2586 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 158 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:24:41 | VAS-1792247079-F5B563EA2B7B | AGGREGATOR | TXN_COMPLETION | 2367.57ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 15:24:41 | VAS-1792247079-F5B563EA2B7B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 15:24:36 | VAS-1792247074-FF1D06A0666F | AGGREGATOR | TXN_COMPLETION | 2203.15ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 15:24:36 | VAS-1792247074-FF1D06A0666F | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 15:24:20 | VAS-1792247059-E0F5FC44F908 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:24:15 | VAS-1792247054-DD30912D6C85 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 15:24:04 | VAS-1792247044-ED72F5E5A2F0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 15:23:57 | VAS-1792247034-F081E2B866BB | TELCO | TXN_COMPLETION | 2299.10ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:23:57 | VAS-1792247034-F081E2B866BB | AGGREGATOR | TXN_COMPLETION | 401.91ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:23:57 | VAS-1792247034-F081E2B866BB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:23:45 | VAS-1792247024-44C0AF8EF0D0 | TELCO | TXN_COMPLETION | 648.77ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 15:23:45 | VAS-1792247024-44C0AF8EF0D0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 15:23:42 | VAS-1792247020-DA47BF664B55 | TELCO | TXN_COMPLETION | 2535.62ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 15:23:42 | VAS-1792247020-DA47BF664B55 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 15:23:31 | VAS-1792247010-9060E3B058B1 | TELCO | TXN_COMPLETION | 743.27ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:23:31 | VAS-1792247010-9060E3B058B1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:22:57 | VAS-1792246975-DCAFE25E7B27 | TELCO | TXN_COMPLETION | 1642.77ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 15:22:57 | VAS-1792246975-DCAFE25E7B27 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 15:22:47 | VAS-1792246966-6EFACF550AEB | AGGREGATOR | TXN_COMPLETION | 810.99ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:22:42 | VAS-1792246961-62D01F4C14E9 | AGGREGATOR | TXN_COMPLETION | 1301.82ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |