SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2585 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261007-2584 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 134 | QUEUED | CLOSED |
| SLB-20261007-2583 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20261007-2582 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2581 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2580 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2579 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2578 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20261007-2577 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2576 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2575 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2574 | Oct 07 | Airtel | Success Rate | 95.0% | 93.1% | 179 | QUEUED | CLOSED |
| SLB-20261007-2573 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2572 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261007-2571 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261007-2570 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261007-2569 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2568 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 132 | QUEUED | CLOSED |
| SLB-20261007-2567 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20261007-2566 | Oct 07 | Airtel | Success Rate | 95.0% | 92.8% | 186 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:50:12 | VAS-1792309811-95C29231FDA9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 08:49:49 | VAS-1790501965-80E6FC0259E6 | MERCHANT | TXN_COMPLETION | 1807828.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 08:49:34 | VAS-1792309774-5945D3444BB6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 08:49:27 | VAS-1792309766-347B090D6F8E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 08:49:20 | VAS-1792309759-7DA3CD28D44E | TELCO | TXN_COMPLETION | 873.85ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:49:20 | VAS-1792309759-7DA3CD28D44E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:49:14 | VAS-1792309751-E6E15B7B3468 | AGGREGATOR | TXN_COMPLETION | 2190.06ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 08:49:05 | VAS-1792309744-D038221C6E1C | AGGREGATOR | TXN_COMPLETION | 943.49ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:48:57 | VAS-1792309737-EFC25F98EB8F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:48:52 | VAS-1792309729-8E1FB1EDAA14 | AGGREGATOR | TXN_COMPLETION | 2270.44ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:48:52 | VAS-1792309729-8E1FB1EDAA14 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:48:43 | VAS-1792309722-07A6E8787825 | AGGREGATOR | TXN_COMPLETION | 1365.80ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 08:48:20 | VAS-1792309700-C0DB6B024204 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:48:13 | VAS-1792309692-3B722527DFB4 | TELCO | TXN_COMPLETION | 710.51ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 08:48:05 | VAS-1792309685-2F4FF0C75599 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 08:47:44 | VAS-1792309663-4BCD2F1E9E4F | TELCO | TXN_COMPLETION | 1056.39ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:47:44 | VAS-1792309663-4BCD2F1E9E4F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:47:36 | VAS-1792309655-CE4615DC8BDF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:47:30 | VAS-1792309648-5CFADC5A235D | TELCO | TXN_COMPLETION | 2057.21ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 08:47:21 | VAS-1792309640-49DC112D087E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |