SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2585 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261007-2584 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 134 | QUEUED | CLOSED |
| SLB-20261007-2583 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20261007-2582 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2581 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2580 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2579 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2578 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20261007-2577 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2576 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2575 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2574 | Oct 07 | Airtel | Success Rate | 95.0% | 93.1% | 179 | QUEUED | CLOSED |
| SLB-20261007-2573 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2572 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261007-2571 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261007-2570 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261007-2569 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2568 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 132 | QUEUED | CLOSED |
| SLB-20261007-2567 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20261007-2566 | Oct 07 | Airtel | Success Rate | 95.0% | 92.8% | 186 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:49:17 | VAS-1792302556-33E62FE7CFAD | AGGREGATOR | TXN_COMPLETION | 738.72ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:48:52 | VAS-1792302532-154898B9B891 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 06:48:42 | VAS-1792302522-B1759C11B735 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 06:48:39 | VAS-1792302517-62ED0522AFF6 | TELCO | TXN_COMPLETION | 1444.05ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:48:32 | VAS-1792302512-E283A6854874 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:48:30 | VAS-1792302507-88AC6722EEE8 | AGGREGATOR | TXN_COMPLETION | 2413.20ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:48:30 | VAS-1792302507-88AC6722EEE8 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:48:25 | VAS-1792302502-C846EFEE1E13 | TELCO | TXN_COMPLETION | 2167.86ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:48:25 | VAS-1792302502-C846EFEE1E13 | AGGREGATOR | TXN_COMPLETION | 678.87ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:48:19 | VAS-1792302497-7790FBCFB9D0 | TELCO | TXN_COMPLETION | 1052.79ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:48:19 | VAS-1792302497-7790FBCFB9D0 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:48:14 | VAS-1792302492-A54E3A98DA25 | AGGREGATOR | TXN_COMPLETION | 1120.95ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:48:14 | VAS-1792302492-A54E3A98DA25 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:48:03 | VAS-1792302483-2E3A7D8B9E81 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 06:47:54 | VAS-1792302473-DD0CCC183C8D | TELCO | TXN_COMPLETION | 839.30ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 06:47:46 | VAS-1792302463-1EE21C1610BB | AGGREGATOR | TXN_COMPLETION | 2434.43ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:47:46 | VAS-1792302463-1EE21C1610BB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:47:42 | VAS-1792302458-33FD9BACD621 | TELCO | TXN_COMPLETION | 1522.92ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 06:47:42 | VAS-1792302458-33FD9BACD621 | AGGREGATOR | TXN_COMPLETION | 2033.01ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 06:47:42 | VAS-1792302458-33FD9BACD621 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Glo |