SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2585 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261007-2584 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 134 | QUEUED | CLOSED |
| SLB-20261007-2583 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20261007-2582 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2581 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2580 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2579 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2578 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20261007-2577 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2576 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2575 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2574 | Oct 07 | Airtel | Success Rate | 95.0% | 93.1% | 179 | QUEUED | CLOSED |
| SLB-20261007-2573 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2572 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261007-2571 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261007-2570 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261007-2569 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2568 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 132 | QUEUED | CLOSED |
| SLB-20261007-2567 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20261007-2566 | Oct 07 | Airtel | Success Rate | 95.0% | 92.8% | 186 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:31:31 | VAS-1792269091-118F5E9863AA | AGGREGATOR | TXN_COMPLETION | 406.16ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 21:31:23 | VAS-1792269081-995EA26F5F4D | TELCO | TXN_COMPLETION | 1670.64ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:31:23 | VAS-1792269081-995EA26F5F4D | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:31:14 | VAS-1792269071-1601BDB12944 | AGGREGATOR | TXN_COMPLETION | 1972.14ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 21:31:14 | VAS-1792269071-1601BDB12944 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 21:31:08 | VAS-1792269066-ADA3A11930A1 | TELCO | TXN_COMPLETION | 1151.70ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:31:08 | VAS-1792269066-ADA3A11930A1 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:30:53 | VAS-1792269052-1D844D7493D4 | TELCO | TXN_COMPLETION | 1065.70ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:30:44 | VAS-1792269042-66D894B2EF78 | TELCO | TXN_COMPLETION | 2017.70ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 21:30:38 | VAS-1792269037-DACA609BFE37 | AGGREGATOR | TXN_COMPLETION | 1080.95ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 21:30:27 | VAS-1791389305-375FD11E8223 | MERCHANT | TXN_COMPLETION | 879730.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:30:13 | VAS-1792269012-7F206C160542 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:30:04 | VAS-1792269003-82176BEAAE55 | TELCO | TXN_COMPLETION | 1314.41ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 21:30:04 | VAS-1792269003-82176BEAAE55 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 21:29:53 | VAS-1792268993-DA75DE906D7E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:29:34 | VAS-1792268973-73EDE2E0DAE9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 21:29:24 | VAS-1792268963-220A4D35927C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:29:20 | VAS-1792268958-B80CB4DF5866 | AGGREGATOR | TXN_COMPLETION | 1511.11ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 21:28:41 | VAS-1792268919-B8C397387F60 | AGGREGATOR | TXN_COMPLETION | 1886.29ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 21:28:41 | VAS-1792268919-B8C397387F60 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Telcos Direct | Glo |