SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2585 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261007-2584 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 134 | QUEUED | CLOSED |
| SLB-20261007-2583 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20261007-2582 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2581 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2580 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2579 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2578 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20261007-2577 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2576 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2575 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2574 | Oct 07 | Airtel | Success Rate | 95.0% | 93.1% | 179 | QUEUED | CLOSED |
| SLB-20261007-2573 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2572 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261007-2571 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261007-2570 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261007-2569 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2568 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 132 | QUEUED | CLOSED |
| SLB-20261007-2567 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20261007-2566 | Oct 07 | Airtel | Success Rate | 95.0% | 92.8% | 186 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:10:42 | VAS-1792257038-72A1EB98CDB1 | TELCO | TXN_COMPLETION | 2074.95ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:10:42 | VAS-1792257038-72A1EB98CDB1 | AGGREGATOR | TXN_COMPLETION | 926.27ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:10:42 | VAS-1792257038-72A1EB98CDB1 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:10:34 | VAS-1792257034-629D01CF4885 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 18:10:26 | VAS-1792257024-A4C75ABB7B35 | AGGREGATOR | TXN_COMPLETION | 1885.41ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 18:10:26 | VAS-1792257024-A4C75ABB7B35 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 18:10:19 | VAS-1792257019-15985069AFE0 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:10:00 | VAS-1792256999-429C518D20C0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:09:47 | VAS-1792256984-4FD6FEACB2D7 | TELCO | TXN_COMPLETION | 2521.63ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:09:47 | VAS-1792256984-4FD6FEACB2D7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:09:36 | VAS-1792256975-861DFE44D250 | TELCO | TXN_COMPLETION | 1463.31ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:09:36 | VAS-1792256975-861DFE44D250 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:09:20 | VAS-1792256960-67DFA70C081A | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 18:09:18 | VAS-1792256957-9E6C08957C05 | TELCO | TXN_COMPLETION | 1529.63ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:09:18 | VAS-1792256957-9E6C08957C05 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:09:06 | VAS-1792256945-8C4EB0EE75F4 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:09:01 | VAS-1792256940-F58AE6CA4025 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:08:47 | VAS-1792256926-11B6D53C3637 | TELCO | TXN_COMPLETION | 1151.04ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 18:08:47 | VAS-1792256926-11B6D53C3637 | AGGREGATOR | TXN_COMPLETION | 687.54ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 18:08:47 | VAS-1792256926-11B6D53C3637 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |