SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2585 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261007-2584 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 134 | QUEUED | CLOSED |
| SLB-20261007-2583 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20261007-2582 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2581 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2580 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2579 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2578 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20261007-2577 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2576 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2575 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2574 | Oct 07 | Airtel | Success Rate | 95.0% | 93.1% | 179 | QUEUED | CLOSED |
| SLB-20261007-2573 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2572 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261007-2571 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261007-2570 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261007-2569 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2568 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 132 | QUEUED | CLOSED |
| SLB-20261007-2567 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20261007-2566 | Oct 07 | Airtel | Success Rate | 95.0% | 92.8% | 186 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:17:06 | VAS-1792253825-FAF46ACCE2A4 | AGGREGATOR | TXN_COMPLETION | 535.47ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 17:17:06 | VAS-1792253825-FAF46ACCE2A4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 17:16:55 | VAS-1792253815-E7812B6A8576 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:16:54 | VAS-1792253810-3C1F4AAA1FBB | TELCO | TXN_COMPLETION | 1965.80ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 17:16:54 | VAS-1792253810-3C1F4AAA1FBB | AGGREGATOR | TXN_COMPLETION | 1991.06ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 17:16:54 | VAS-1792253810-3C1F4AAA1FBB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 17:16:42 | VAS-1792253800-8526E58F875C | TELCO | TXN_COMPLETION | 1587.73ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:16:42 | VAS-1792253800-8526E58F875C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:16:37 | VAS-1792253795-E66409943636 | TELCO | TXN_COMPLETION | 1386.97ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:16:37 | VAS-1792253795-E66409943636 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:16:31 | VAS-1792253790-3C654E1CBE78 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 17:16:22 | VAS-1792253780-05F8E8770B7A | TELCO | TXN_COMPLETION | 1301.37ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:16:22 | VAS-1792253780-05F8E8770B7A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:16:11 | VAS-1792253771-985140A3AD5E | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:15:51 | VAS-1792253751-C5848809810A | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:15:27 | VAS-1792253726-216BB8265F90 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 17:15:24 | VAS-1792253723-EB13BE8C6234 | TELCO | TXN_COMPLETION | 1394.81ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:15:24 | VAS-1792253723-EB13BE8C6234 | AGGREGATOR | TXN_COMPLETION | 400.32ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:15:24 | VAS-1792253723-EB13BE8C6234 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:15:23 | VAS-1792253711-5DBE99F54148 | TELCO | TXN_COMPLETION | 2489.28ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |