SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2585 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261007-2584 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 134 | QUEUED | CLOSED |
| SLB-20261007-2583 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20261007-2582 | Oct 07 | Airtel | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261007-2581 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 158 | QUEUED | CLOSED |
| SLB-20261007-2580 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2579 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261007-2578 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20261007-2577 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261007-2576 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2575 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2574 | Oct 07 | Airtel | Success Rate | 95.0% | 93.1% | 179 | QUEUED | CLOSED |
| SLB-20261007-2573 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2572 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261007-2571 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261007-2570 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261007-2569 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261007-2568 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.9% | 132 | QUEUED | CLOSED |
| SLB-20261007-2567 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20261007-2566 | Oct 07 | Airtel | Success Rate | 95.0% | 92.8% | 186 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:41:55 | VAS-1792251711-2B1C9F8A0CF8 | AGGREGATOR | TXN_COMPLETION | 1282.36ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 16:41:55 | VAS-1792251711-2B1C9F8A0CF8 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 16:41:49 | VAS-1792251706-10C20ECA65F0 | TELCO | TXN_COMPLETION | 2135.62ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:41:49 | VAS-1792251706-10C20ECA65F0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:41:33 | VAS-1792251692-96B46B5BBF12 | TELCO | TXN_COMPLETION | 1322.44ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 16:41:33 | VAS-1792251692-96B46B5BBF12 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 16:41:30 | VAS-1792251687-3A9BC4573C3C | TELCO | TXN_COMPLETION | 1324.92ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:41:30 | VAS-1792251687-3A9BC4573C3C | AGGREGATOR | TXN_COMPLETION | 1666.99ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:41:30 | VAS-1792251687-3A9BC4573C3C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:41:13 | VAS-1792251672-E3AA19E3305F | AGGREGATOR | TXN_COMPLETION | 1249.93ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:41:13 | VAS-1792251672-E3AA19E3305F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:40:54 | VAS-1792251652-7015188AD81F | TELCO | TXN_COMPLETION | 1089.64ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 16:40:48 | VAS-1792251647-5EF2C0C2B011 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 16:40:45 | VAS-1792251643-AE4CB4730F31 | TELCO | TXN_COMPLETION | 1964.08ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:40:36 | VAS-1792251633-C23B861D0BA0 | TELCO | TXN_COMPLETION | 2389.09ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 16:40:36 | VAS-1792251633-C23B861D0BA0 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 16:40:29 | VAS-1792251628-2F490A9179C3 | AGGREGATOR | TXN_COMPLETION | 1165.05ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:40:29 | VAS-1792251628-2F490A9179C3 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:40:19 | VAS-1792251618-7908C2CAE3AF | TELCO | TXN_COMPLETION | 979.62ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 16:40:09 | VAS-1792251608-47C9EBFC844A | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Primus VAS | MTN |