SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2485 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261007-2484 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261007-2483 | Oct 07 | Airtel | Success Rate | 95.0% | 93.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2482 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261007-2481 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 142 | QUEUED | CLOSED |
| SLB-20261007-2480 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261007-2479 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.8% | 131 | QUEUED | CLOSED |
| SLB-20261007-2478 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261007-2477 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20261007-2476 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 136 | QUEUED | CLOSED |
| SLB-20261007-2475 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261007-2474 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 149 | QUEUED | CLOSED |
| SLB-20261007-2473 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 139 | QUEUED | CLOSED |
| SLB-20261007-2472 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261007-2471 | Oct 07 | 9Mobile | Success Rate | 95.0% | 93.9% | 137 | QUEUED | CLOSED |
| SLB-20261007-2470 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20261007-2469 | Oct 07 | Airtel | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261007-2468 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261007-2467 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 149 | QUEUED | CLOSED |
| SLB-20261007-2466 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:13:24 | VAS-1792271601-1DB79EFD4246 | TELCO | TXN_COMPLETION | 1983.69ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:13:24 | VAS-1792271601-1DB79EFD4246 | AGGREGATOR | TXN_COMPLETION | 405.76ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:13:24 | VAS-1792271601-1DB79EFD4246 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:13:09 | VAS-1792271587-227F1D1B8818 | TELCO | TXN_COMPLETION | 1341.42ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:13:09 | VAS-1792271587-227F1D1B8818 | AGGREGATOR | TXN_COMPLETION | 1507.77ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:13:09 | VAS-1792271587-227F1D1B8818 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:13:03 | VAS-1792271582-BA1C09443406 | AGGREGATOR | TXN_COMPLETION | 418.13ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:13:03 | VAS-1792271582-BA1C09443406 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:12:57 | VAS-1792271577-9B300E104ACC | AGGREGATOR | TXN_COMPLETION | 405.01ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:12:57 | VAS-1792271577-9B300E104ACC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:12:54 | VAS-1792271572-ABE0B7627508 | AGGREGATOR | TXN_COMPLETION | 1300.51ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 22:12:53 | VAS-1792271572-ABE0B7627508 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 22:12:47 | VAS-1792271567-326DEDC99A23 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 22:12:43 | VAS-1792271562-144314560E06 | AGGREGATOR | TXN_COMPLETION | 416.18ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:12:41 | VAS-1792271557-EA659FF5413F | TELCO | TXN_COMPLETION | 1938.37ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:12:41 | VAS-1792271557-EA659FF5413F | AGGREGATOR | TXN_COMPLETION | 2170.01ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:12:41 | VAS-1792271557-EA659FF5413F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:12:35 | VAS-1792271552-6CC29E062B6A | AGGREGATOR | TXN_COMPLETION | 2304.42ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 22:12:35 | VAS-1792271552-6CC29E062B6A | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 22:12:28 | VAS-1792271547-AF9A0F2B16EB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |