SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2485 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261007-2484 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261007-2483 | Oct 07 | Airtel | Success Rate | 95.0% | 93.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2482 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261007-2481 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 142 | QUEUED | CLOSED |
| SLB-20261007-2480 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261007-2479 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.8% | 131 | QUEUED | CLOSED |
| SLB-20261007-2478 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261007-2477 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20261007-2476 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 136 | QUEUED | CLOSED |
| SLB-20261007-2475 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261007-2474 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 149 | QUEUED | CLOSED |
| SLB-20261007-2473 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 139 | QUEUED | CLOSED |
| SLB-20261007-2472 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261007-2471 | Oct 07 | 9Mobile | Success Rate | 95.0% | 93.9% | 137 | QUEUED | CLOSED |
| SLB-20261007-2470 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20261007-2469 | Oct 07 | Airtel | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261007-2468 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261007-2467 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 149 | QUEUED | CLOSED |
| SLB-20261007-2466 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:12:24 | VAS-1792271542-45FB2A2A08D7 | AGGREGATOR | TXN_COMPLETION | 926.66ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:12:18 | VAS-1792271537-B2AA525429DA | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:12:13 | VAS-1792271532-9F1FD73014A0 | AGGREGATOR | TXN_COMPLETION | 403.36ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 22:12:08 | VAS-1792271528-FB98FB034505 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 22:12:00 | VAS-1792271518-9AF2403816A8 | AGGREGATOR | TXN_COMPLETION | 1495.73ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:12:00 | VAS-1792271518-9AF2403816A8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:11:55 | VAS-1792271513-45E0B376D89F | TELCO | TXN_COMPLETION | 2136.78ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 22:11:55 | VAS-1792271513-45E0B376D89F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 22:11:45 | VAS-1792271503-64D781F5A791 | TELCO | TXN_COMPLETION | 1550.77ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 22:11:34 | VAS-1792271493-049D7637C072 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:11:29 | VAS-1792271488-4CCB3B26E911 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 22:11:05 | VAS-1792271464-6460165F0A21 | AGGREGATOR | TXN_COMPLETION | 773.23ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:11:02 | VAS-1792271459-89E866575D50 | TELCO | TXN_COMPLETION | 1623.42ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 22:11:02 | VAS-1792271459-89E866575D50 | AGGREGATOR | TXN_COMPLETION | 1761.23ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 22:11:02 | VAS-1792271459-89E866575D50 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 22:10:52 | VAS-1792271449-E014D0E67736 | TELCO | TXN_COMPLETION | 991.25ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:10:52 | VAS-1792271449-E014D0E67736 | AGGREGATOR | TXN_COMPLETION | 1876.64ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:10:52 | VAS-1792271449-E014D0E67736 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:10:20 | VAS-1792271419-08A0441E1067 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 22:10:17 | VAS-1792271415-C4C09B8F7E0B | TELCO | TXN_COMPLETION | 1627.95ms | 500.00ms | Access Bank | Primus VAS | MTN |