SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2485 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261007-2484 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261007-2483 | Oct 07 | Airtel | Success Rate | 95.0% | 93.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2482 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261007-2481 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 142 | QUEUED | CLOSED |
| SLB-20261007-2480 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261007-2479 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.8% | 131 | QUEUED | CLOSED |
| SLB-20261007-2478 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261007-2477 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20261007-2476 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 136 | QUEUED | CLOSED |
| SLB-20261007-2475 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261007-2474 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 149 | QUEUED | CLOSED |
| SLB-20261007-2473 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 139 | QUEUED | CLOSED |
| SLB-20261007-2472 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261007-2471 | Oct 07 | 9Mobile | Success Rate | 95.0% | 93.9% | 137 | QUEUED | CLOSED |
| SLB-20261007-2470 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20261007-2469 | Oct 07 | Airtel | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261007-2468 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261007-2467 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 149 | QUEUED | CLOSED |
| SLB-20261007-2466 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:37:59 | VAS-1792251476-D6BB902384DE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:37:52 | VAS-1792251471-DED98337EE2B | TELCO | TXN_COMPLETION | 908.48ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 16:37:52 | VAS-1792251471-DED98337EE2B | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 16:37:46 | VAS-1792251466-73488176D5C7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 16:37:32 | VAS-1792251451-BB1E4FE51E6D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 16:37:02 | VAS-1792251422-43E6A09E00F5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 16:36:57 | VAS-1792251417-988430A3DD06 | AGGREGATOR | TXN_COMPLETION | 436.48ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:36:57 | VAS-1792251417-988430A3DD06 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:36:54 | VAS-1792251412-6566DD06DC55 | AGGREGATOR | TXN_COMPLETION | 2297.04ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:36:37 | VAS-1792251397-43C0F5A19506 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:36:34 | VAS-1792251392-C3643FAFB2A1 | AGGREGATOR | TXN_COMPLETION | 1131.02ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 16:36:33 | VAS-1792251392-C3643FAFB2A1 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 16:36:28 | VAS-1792251387-E33D983A4681 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 16:36:13 | VAS-1792251372-BF08F41973B2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 16:36:12 | VAS-1792251368-E672F73414B9 | TELCO | TXN_COMPLETION | 2298.55ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:36:12 | VAS-1792251368-E672F73414B9 | AGGREGATOR | TXN_COMPLETION | 2208.16ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:36:12 | VAS-1792251368-E672F73414B9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:36:04 | VAS-1792251363-2DDDBBBB142C | TELCO | TXN_COMPLETION | 933.49ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 16:36:04 | VAS-1792251363-2DDDBBBB142C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 16:35:55 | VAS-1792251353-0346CC8E7029 | AGGREGATOR | TXN_COMPLETION | 1473.15ms | 400.00ms | Opay | Telcos Direct | Glo |