SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4625 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261018-4624 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 191 | QUEUED | CLOSED |
| SLB-20261018-4623 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 199 | QUEUED | CLOSED |
| SLB-20261018-4622 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 192 | QUEUED | CLOSED |
| SLB-20261018-4621 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 190 | QUEUED | CLOSED |
| SLB-20261018-4620 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4619 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 211 | QUEUED | CLOSED |
| SLB-20261018-4618 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 227 | QUEUED | CLOSED |
| SLB-20261018-4617 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 181 | QUEUED | CLOSED |
| SLB-20261018-4616 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261018-4615 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 200 | QUEUED | CLOSED |
| SLB-20261018-4614 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 197 | QUEUED | CLOSED |
| SLB-20261018-4613 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 186 | QUEUED | CLOSED |
| SLB-20261018-4612 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4611 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261018-4610 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 230 | QUEUED | CLOSED |
| SLB-20261018-4609 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 180 | QUEUED | CLOSED |
| SLB-20261018-4608 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261018-4607 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 199 | QUEUED | CLOSED |
| SLB-20261018-4606 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 202 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:17:24 | VAS-1792275444-E4F8654CE15D | AGGREGATOR | TXN_COMPLETION | 699.57ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 23:17:24 | VAS-1792275444-E4F8654CE15D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 23:17:15 | VAS-1792275434-5A458585F6A0 | AGGREGATOR | TXN_COMPLETION | 428.83ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:16:55 | VAS-1792275414-BC06446996EE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:16:51 | VAS-1792275409-16D5C09B7744 | TELCO | TXN_COMPLETION | 1244.00ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:16:51 | VAS-1792275409-16D5C09B7744 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:16:40 | VAS-1792275400-DCE07936ABDF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:16:32 | VAS-1792275390-04A6C1F6515A | TELCO | TXN_COMPLETION | 1926.63ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 23:16:32 | VAS-1792275390-04A6C1F6515A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 23:16:21 | VAS-1792275381-2A2498B95AF2 | AGGREGATOR | TXN_COMPLETION | 499.48ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:16:11 | VAS-1792275370-ED0A5FF49283 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 23:16:06 | VAS-1792275365-9580B6A215E3 | TELCO | TXN_COMPLETION | 670.18ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:15:58 | VAS-1792275355-614449EB8FAA | AGGREGATOR | TXN_COMPLETION | 1858.14ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:15:58 | VAS-1792275355-614449EB8FAA | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:15:14 | VAS-1792275311-26C784C587A8 | TELCO | TXN_COMPLETION | 1377.92ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 23:15:14 | VAS-1792275311-26C784C587A8 | AGGREGATOR | TXN_COMPLETION | 1555.74ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 23:15:03 | VAS-1792275302-A7C536AC9F7E | AGGREGATOR | TXN_COMPLETION | 428.03ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 23:15:03 | VAS-1792275302-A7C536AC9F7E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 23:14:52 | VAS-1792275291-B905CB7389E1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:14:47 | VAS-1792275287-52928782EB05 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Telcos Direct | Airtel |