SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4625 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261018-4624 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 191 | QUEUED | CLOSED |
| SLB-20261018-4623 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 199 | QUEUED | CLOSED |
| SLB-20261018-4622 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 192 | QUEUED | CLOSED |
| SLB-20261018-4621 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 190 | QUEUED | CLOSED |
| SLB-20261018-4620 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4619 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 211 | QUEUED | CLOSED |
| SLB-20261018-4618 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 227 | QUEUED | CLOSED |
| SLB-20261018-4617 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 181 | QUEUED | CLOSED |
| SLB-20261018-4616 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261018-4615 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 200 | QUEUED | CLOSED |
| SLB-20261018-4614 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 197 | QUEUED | CLOSED |
| SLB-20261018-4613 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 186 | QUEUED | CLOSED |
| SLB-20261018-4612 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4611 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261018-4610 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 230 | QUEUED | CLOSED |
| SLB-20261018-4609 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 180 | QUEUED | CLOSED |
| SLB-20261018-4608 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261018-4607 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 199 | QUEUED | CLOSED |
| SLB-20261018-4606 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 202 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:10:18 | VAS-1792275016-049B9497D7E4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 23:10:15 | VAS-1792275011-6BCE873CB07B | TELCO | TXN_COMPLETION | 2246.88ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:10:15 | VAS-1792275011-6BCE873CB07B | AGGREGATOR | TXN_COMPLETION | 1119.79ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:10:10 | VAS-1792275007-A3D51AD90428 | TELCO | TXN_COMPLETION | 1519.99ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:10:10 | VAS-1792275007-A3D51AD90428 | AGGREGATOR | TXN_COMPLETION | 1230.39ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:10:03 | VAS-1792275002-31BB0814DDD4 | TELCO | TXN_COMPLETION | 562.95ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:10:03 | VAS-1792275002-31BB0814DDD4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:09:58 | VAS-1792274997-E28A3AD70764 | AGGREGATOR | TXN_COMPLETION | 1587.93ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:09:58 | VAS-1792274997-E28A3AD70764 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:09:54 | VAS-1792274992-FD3B36663AB9 | AGGREGATOR | TXN_COMPLETION | 2206.60ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:09:47 | VAS-1792274987-3BE051C27F96 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:09:32 | VAS-1792274972-7C496FC93484 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 23:09:28 | VAS-1792274967-0351360E33E3 | AGGREGATOR | TXN_COMPLETION | 816.90ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:09:28 | VAS-1792274967-0351360E33E3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:09:14 | VAS-1792274952-2417F29FCF78 | TELCO | TXN_COMPLETION | 933.68ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 23:09:03 | VAS-1790496823-53CEDD006ADB | MERCHANT | TXN_COMPLETION | 1778129.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:08:49 | VAS-1792274928-26AEEB6970EC | AGGREGATOR | TXN_COMPLETION | 701.00ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 23:08:49 | VAS-1792274928-26AEEB6970EC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 23:08:40 | VAS-1792274918-CF14488883E4 | AGGREGATOR | TXN_COMPLETION | 1755.52ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 23:08:29 | VAS-1792274908-718E0746F018 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Access Bank | Cordis Telcom | MTN |