SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4625 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261018-4624 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 191 | QUEUED | CLOSED |
| SLB-20261018-4623 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 199 | QUEUED | CLOSED |
| SLB-20261018-4622 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 192 | QUEUED | CLOSED |
| SLB-20261018-4621 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 190 | QUEUED | CLOSED |
| SLB-20261018-4620 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4619 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 211 | QUEUED | CLOSED |
| SLB-20261018-4618 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 227 | QUEUED | CLOSED |
| SLB-20261018-4617 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 181 | QUEUED | CLOSED |
| SLB-20261018-4616 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261018-4615 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 200 | QUEUED | CLOSED |
| SLB-20261018-4614 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 197 | QUEUED | CLOSED |
| SLB-20261018-4613 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 186 | QUEUED | CLOSED |
| SLB-20261018-4612 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4611 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261018-4610 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 230 | QUEUED | CLOSED |
| SLB-20261018-4609 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 180 | QUEUED | CLOSED |
| SLB-20261018-4608 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261018-4607 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 199 | QUEUED | CLOSED |
| SLB-20261018-4606 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 202 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:04:54 | VAS-1792238691-C250E3CBD304 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 13:04:47 | VAS-1792238687-C6023F5CC7C6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 13:04:42 | VAS-1792238682-EEE3B08C7B61 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:04:32 | VAS-1792238672-46645259EAC5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 13:04:27 | VAS-1792238667-6281867D65EA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:04:24 | VAS-1792238664-57032BD48618 | TELCO | TXN_COMPLETION | 1441.94ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:04:24 | VAS-1792238664-57032BD48618 | AGGREGATOR | TXN_COMPLETION | 676.99ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:04:24 | VAS-1792238664-57032BD48618 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:04:14 | VAS-1792238652-55F9D7E8E55B | AGGREGATOR | TXN_COMPLETION | 2037.07ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:04:14 | VAS-1792238652-55F9D7E8E55B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:04:08 | VAS-1792238647-EC6BF7217FE1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 13:03:58 | VAS-1792238637-60772639FCED | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 13:03:54 | VAS-1792238632-890CB5114CF0 | AGGREGATOR | TXN_COMPLETION | 961.15ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:03:54 | VAS-1792238632-890CB5114CF0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:03:43 | VAS-1792238623-050EE07FBAB3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 13:03:38 | VAS-1790084871-D746DD33F8DB | MERCHANT | TXN_COMPLETION | 2153749.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 13:03:33 | VAS-1792238613-E318049E3D6C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 13:03:21 | VAS-1792238598-5A06848C6A2F | TELCO | TXN_COMPLETION | 2167.00ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:03:15 | VAS-1792238595-77C736A0A518 | AGGREGATOR | TXN_COMPLETION | 1442.92ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 13:03:15 | VAS-1792238595-77C736A0A518 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |