SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4625 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261018-4624 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 191 | QUEUED | CLOSED |
| SLB-20261018-4623 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 199 | QUEUED | CLOSED |
| SLB-20261018-4622 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 192 | QUEUED | CLOSED |
| SLB-20261018-4621 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 190 | QUEUED | CLOSED |
| SLB-20261018-4620 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4619 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 211 | QUEUED | CLOSED |
| SLB-20261018-4618 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 227 | QUEUED | CLOSED |
| SLB-20261018-4617 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 181 | QUEUED | CLOSED |
| SLB-20261018-4616 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261018-4615 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 200 | QUEUED | CLOSED |
| SLB-20261018-4614 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 197 | QUEUED | CLOSED |
| SLB-20261018-4613 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 186 | QUEUED | CLOSED |
| SLB-20261018-4612 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4611 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261018-4610 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 230 | QUEUED | CLOSED |
| SLB-20261018-4609 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 180 | QUEUED | CLOSED |
| SLB-20261018-4608 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261018-4607 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 199 | QUEUED | CLOSED |
| SLB-20261018-4606 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 202 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:03:45 | VAS-1792335823-455550A5CCC9 | TELCO | TXN_COMPLETION | 781.65ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:03:45 | VAS-1792335823-455550A5CCC9 | AGGREGATOR | TXN_COMPLETION | 1127.07ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:03:21 | VAS-1792335800-76DE007FC504 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 16:03:07 | VAS-1792335786-3CEA11F986AC | AGGREGATOR | TXN_COMPLETION | 769.94ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 16:03:07 | VAS-1792335786-3CEA11F986AC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 16:02:59 | VAS-1792335778-D98C69E42ADE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 16:02:51 | VAS-1792335771-0591DD0AAB27 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 16:02:44 | VAS-1792335763-17B680438AD2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 16:02:30 | VAS-1792335749-4A9C2D0D5F53 | TELCO | TXN_COMPLETION | 1225.29ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:02:30 | VAS-1792335749-4A9C2D0D5F53 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:02:16 | VAS-1792335734-885A75D31C56 | TELCO | TXN_COMPLETION | 1484.87ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 16:02:16 | VAS-1792335734-885A75D31C56 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 16:02:08 | VAS-1792335726-55AE2783A002 | AGGREGATOR | TXN_COMPLETION | 1651.54ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 16:02:08 | VAS-1792335726-55AE2783A002 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 16:02:00 | VAS-1792335719-AC5AEF557D59 | AGGREGATOR | TXN_COMPLETION | 867.46ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:52 | VAS-1792335712-B17E75ABF0F1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 16:01:46 | VAS-1792335704-DD321CE4645F | AGGREGATOR | TXN_COMPLETION | 1567.43ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:46 | VAS-1792335704-DD321CE4645F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:23 | VAS-1792335682-DFF62D2FFF3E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 16:01:09 | VAS-1792335667-4BD499E7F9AD | AGGREGATOR | TXN_COMPLETION | 1074.26ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |