SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4625 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261018-4624 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 191 | QUEUED | CLOSED |
| SLB-20261018-4623 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 199 | QUEUED | CLOSED |
| SLB-20261018-4622 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 192 | QUEUED | CLOSED |
| SLB-20261018-4621 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 190 | QUEUED | CLOSED |
| SLB-20261018-4620 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4619 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 211 | QUEUED | CLOSED |
| SLB-20261018-4618 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 227 | QUEUED | CLOSED |
| SLB-20261018-4617 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 181 | QUEUED | CLOSED |
| SLB-20261018-4616 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261018-4615 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 200 | QUEUED | CLOSED |
| SLB-20261018-4614 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 197 | QUEUED | CLOSED |
| SLB-20261018-4613 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 186 | QUEUED | CLOSED |
| SLB-20261018-4612 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 209 | QUEUED | CLOSED |
| SLB-20261018-4611 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261018-4610 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 230 | QUEUED | CLOSED |
| SLB-20261018-4609 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 180 | QUEUED | CLOSED |
| SLB-20261018-4608 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261018-4607 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 199 | QUEUED | CLOSED |
| SLB-20261018-4606 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 202 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:10:42 | VAS-1792321841-B40F398E816A | TELCO | TXN_COMPLETION | 867.60ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 12:10:42 | VAS-1792321841-B40F398E816A | AGGREGATOR | TXN_COMPLETION | 649.03ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 12:10:34 | VAS-1792321833-4FF447891CEE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 12:10:19 | VAS-1792321819-25FC98387DF4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 12:10:12 | VAS-1792321811-BDBCFDBEE4F9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:09:57 | VAS-1792321796-00905214B626 | AGGREGATOR | TXN_COMPLETION | 419.33ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 12:09:49 | VAS-1792321789-876FD0C71A09 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:09:43 | VAS-1792321781-8C5D4020E3A0 | AGGREGATOR | TXN_COMPLETION | 1387.30ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 12:09:43 | VAS-1792321781-8C5D4020E3A0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 12:09:34 | VAS-1792321774-A5FCBAA0D9F3 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:09:13 | VAS-1792321752-04C2F84B58E7 | TELCO | TXN_COMPLETION | 1044.59ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 12:09:13 | VAS-1792321752-04C2F84B58E7 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 12:08:50 | VAS-1792321730-35233C7A2416 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 12:08:25 | VAS-1792321700-49618882C41D | TELCO | TXN_COMPLETION | 2548.44ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:08:25 | VAS-1792321700-49618882C41D | AGGREGATOR | TXN_COMPLETION | 2425.34ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:08:25 | VAS-1792321700-49618882C41D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:08:06 | VAS-1792321685-145BC558A179 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:07:44 | VAS-1792321663-5ED3E28EEED4 | TELCO | TXN_COMPLETION | 764.20ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 12:07:44 | VAS-1792321663-5ED3E28EEED4 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 12:07:29 | VAS-1792321648-7699BF9C0DFE | AGGREGATOR | TXN_COMPLETION | 406.33ms | 400.00ms | MoMo PSB | NexBridge | Airtel |