SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2465 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261007-2464 | Oct 07 | 9Mobile | Success Rate | 95.0% | 93.9% | 135 | QUEUED | CLOSED |
| SLB-20261007-2463 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261007-2462 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2461 | Oct 07 | MTN | Success Rate | 95.0% | 94.3% | 127 | QUEUED | CLOSED |
| SLB-20261007-2460 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20261007-2459 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 149 | QUEUED | CLOSED |
| SLB-20261007-2458 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261007-2457 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261007-2456 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.0% | 134 | QUEUED | CLOSED |
| SLB-20261007-2455 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 121 | QUEUED | CLOSED |
| SLB-20261007-2454 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261007-2453 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
| SLB-20261007-2452 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.9% | 116 | QUEUED | CLOSED |
| SLB-20261007-2451 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 143 | QUEUED | CLOSED |
| SLB-20261007-2450 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261007-2449 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261007-2448 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261007-2447 | Oct 07 | Airtel | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261007-2446 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:08:15 | VAS-1792285695-DD12D9DE5EA1 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:08:05 | VAS-1792285685-F667210EC50C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 02:08:03 | VAS-1792285680-A039E1B07581 | AGGREGATOR | TXN_COMPLETION | 1412.98ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:07:46 | VAS-1792285665-7EF4B73667EF | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:07:32 | VAS-1792285650-683F55240BDD | AGGREGATOR | TXN_COMPLETION | 1255.42ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 02:07:32 | VAS-1792285650-683F55240BDD | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 02:07:16 | VAS-1792285636-CF078C0346F1 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 02:07:13 | VAS-1792285631-5790B7852CD7 | TELCO | TXN_COMPLETION | 1989.35ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:07:06 | VAS-1792285626-53D6761C597D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:07:02 | VAS-1792285621-C6ED1F9DDB67 | AGGREGATOR | TXN_COMPLETION | 615.43ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 02:07:02 | VAS-1792285621-C6ED1F9DDB67 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 02:06:47 | VAS-1792285606-B08B205506DE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 02:06:43 | VAS-1792285601-321F80EF2724 | TELCO | TXN_COMPLETION | 1364.37ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 02:06:29 | VAS-1792285586-0CD5509C3876 | TELCO | TXN_COMPLETION | 2337.18ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 02:06:03 | VAS-1792285562-0321DAB431C0 | TELCO | TXN_COMPLETION | 533.52ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:06:03 | VAS-1792285562-0321DAB431C0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:05:59 | VAS-1792285557-3CCAA5DE6083 | AGGREGATOR | TXN_COMPLETION | 1496.62ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:05:59 | VAS-1792285557-3CCAA5DE6083 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:05:53 | VAS-1792285552-8EB9CCB16186 | AGGREGATOR | TXN_COMPLETION | 430.99ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 02:05:50 | VAS-1792285547-30964B279CB2 | AGGREGATOR | TXN_COMPLETION | 2240.14ms | 400.00ms | GTBank | Telcos Direct | Airtel |