SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2465 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261007-2464 | Oct 07 | 9Mobile | Success Rate | 95.0% | 93.9% | 135 | QUEUED | CLOSED |
| SLB-20261007-2463 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261007-2462 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2461 | Oct 07 | MTN | Success Rate | 95.0% | 94.3% | 127 | QUEUED | CLOSED |
| SLB-20261007-2460 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20261007-2459 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 149 | QUEUED | CLOSED |
| SLB-20261007-2458 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261007-2457 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261007-2456 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.0% | 134 | QUEUED | CLOSED |
| SLB-20261007-2455 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 121 | QUEUED | CLOSED |
| SLB-20261007-2454 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261007-2453 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
| SLB-20261007-2452 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.9% | 116 | QUEUED | CLOSED |
| SLB-20261007-2451 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 143 | QUEUED | CLOSED |
| SLB-20261007-2450 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261007-2449 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261007-2448 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261007-2447 | Oct 07 | Airtel | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261007-2446 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:52:43 | VAS-1792266762-D8076EBE02A0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 20:52:19 | VAS-1792266738-216632A4EEE5 | TELCO | TXN_COMPLETION | 1101.08ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 20:52:14 | VAS-1792266733-5CE955FC352C | AGGREGATOR | TXN_COMPLETION | 767.51ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:52:14 | VAS-1792266733-5CE955FC352C | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:51:59 | VAS-1792266718-8CE8DA234859 | AGGREGATOR | TXN_COMPLETION | 403.10ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 20:51:59 | VAS-1792266718-8CE8DA234859 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 20:51:55 | VAS-1792266713-495E41A18559 | AGGREGATOR | TXN_COMPLETION | 1563.03ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:51:49 | VAS-1792266708-990503E24B9D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:51:39 | VAS-1792266699-B3DC4938E87A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:51:31 | VAS-1792266689-5E8A735E0EDC | TELCO | TXN_COMPLETION | 1559.67ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:51:24 | VAS-1792266684-F8D01D084FC0 | AGGREGATOR | TXN_COMPLETION | 406.33ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 20:51:24 | VAS-1792266684-F8D01D084FC0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 20:51:21 | VAS-1792266679-725958BD50E3 | TELCO | TXN_COMPLETION | 2227.73ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 20:51:21 | VAS-1792266679-725958BD50E3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 20:51:16 | VAS-1792266674-450C4EB685AC | AGGREGATOR | TXN_COMPLETION | 1466.23ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 20:51:11 | VAS-1792266669-BF8B78C4D9B2 | AGGREGATOR | TXN_COMPLETION | 1148.54ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:51:11 | VAS-1792266669-BF8B78C4D9B2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:51:06 | VAS-1792266664-12317656C899 | AGGREGATOR | TXN_COMPLETION | 1833.35ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 20:51:06 | VAS-1792266664-12317656C899 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 20:50:45 | VAS-1792266645-A2C0DEF77327 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |