SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2465 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261007-2464 | Oct 07 | 9Mobile | Success Rate | 95.0% | 93.9% | 135 | QUEUED | CLOSED |
| SLB-20261007-2463 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261007-2462 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2461 | Oct 07 | MTN | Success Rate | 95.0% | 94.3% | 127 | QUEUED | CLOSED |
| SLB-20261007-2460 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20261007-2459 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 149 | QUEUED | CLOSED |
| SLB-20261007-2458 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261007-2457 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261007-2456 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.0% | 134 | QUEUED | CLOSED |
| SLB-20261007-2455 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 121 | QUEUED | CLOSED |
| SLB-20261007-2454 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261007-2453 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
| SLB-20261007-2452 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.9% | 116 | QUEUED | CLOSED |
| SLB-20261007-2451 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 143 | QUEUED | CLOSED |
| SLB-20261007-2450 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261007-2449 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261007-2448 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261007-2447 | Oct 07 | Airtel | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261007-2446 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:28:06 | VAS-1792265284-A8839028B15C | TELCO | TXN_COMPLETION | 2060.58ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 20:27:58 | VAS-1792265274-380A8FE277C9 | TELCO | TXN_COMPLETION | 2094.07ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:27:58 | VAS-1792265274-380A8FE277C9 | AGGREGATOR | TXN_COMPLETION | 1914.22ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:27:58 | VAS-1792265274-380A8FE277C9 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:27:40 | VAS-1792265259-E666185D67A5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:27:36 | VAS-1792265254-CD62711623AD | TELCO | TXN_COMPLETION | 1750.60ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:27:36 | VAS-1792265254-CD62711623AD | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:27:30 | VAS-1792265249-4FA6FA8546E9 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 20:27:26 | VAS-1792265245-B5EFE7FDC25C | TELCO | TXN_COMPLETION | 756.50ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 20:27:26 | VAS-1792265245-B5EFE7FDC25C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 20:27:21 | VAS-1792265240-4AF8A994E6C6 | AGGREGATOR | TXN_COMPLETION | 1552.15ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:27:21 | VAS-1792265240-4AF8A994E6C6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:27:10 | VAS-1792265230-4DDD9B432A1A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:27:05 | VAS-1792265225-82B94015D30F | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:26:57 | VAS-1792265215-D2A414418A9A | AGGREGATOR | TXN_COMPLETION | 1843.70ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 20:26:51 | VAS-1792265210-FBB49EB1A738 | AGGREGATOR | TXN_COMPLETION | 789.25ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:26:51 | VAS-1792265210-FBB49EB1A738 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:26:32 | VAS-1792265191-54226311792C | AGGREGATOR | TXN_COMPLETION | 989.47ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:26:05 | VAS-1792265161-F72836EC8046 | TELCO | TXN_COMPLETION | 2562.71ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 20:26:05 | VAS-1792265161-F72836EC8046 | AGGREGATOR | TXN_COMPLETION | 813.76ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |